How bad are these ordered pear trees?

I ordered a bunch of trees and received them Monday. I got around to planting 2 today. When I went to plant them, I inspected them and saw some significant damage.

How bad is it?

Is this standard in ordering fruit trees?

Should I ask for a refund?

Russian Pear: True and Faithful

- gap / notch in base of trunk
- when I apply pressure, I can see the opening give
- given this gap, I'm pretty sure this tree will snap under larger weight and with wind



Russian Pear: Loving

- damage to main root / torn root?
- will this develop root infections?

The first one looks like the graft did not take very well.  

There is no graft, these are standard trees.

You deserve a refund.  Those should have never left the nursery.  Maybe a new employee grabbed from the wrong pile…

It looks bad to me also. Seems like pretty significant damage.

Even if they are standard, they are probably grafted to standard rootstock. I don't know of any nurseries that don't graft pears (unfortunately).

The top photo looks like a bad graft like Dennis mentioned, probably a saddle graft.

I'd not be very happy with those trees either. It may be with care and nursing the trees will make it, but you shouldn't have to do that with trees you've paid good money for.
I'd contact the nursery that provided them, explain the problem and see what they can offer. A replacement would be best, obviously, but a refund is probably all that they will be able to offer. I wouldn't accept less, given the other risks and time establishing a fruit tree like that.
Customer service in this case makes all the difference. Let us know how you get on.

My understanding is that "standard" refers to the mature height of the tree, not whether it's grafted or not. I've seen the selections go from standard, semi-dwarf, then dwarf to indicate final size for planning purposes.