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I unexpectedly have two accounts now...?

 
Posts: 35
Location: Atlanta, GA
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So, I've had a Permies account for several years.  kasimmon, Kirsten Simmons, not particularly active since I mostly lurk.

I bought the PV videos just now, and didn't realize I wasn't logged in.  I used my farm email address, which apparently wasn't in the Permies system.  And now I have another account, no idea what the password is since I didn't enter one...

Can I fix this?  I'd rather be my original account with my new purchase, if possible.  If not, how do I figure out what the password is to this new account before I'm automatically logged out and lose access to the content I just bought?

Thanks to anyone who can point me in the right direction!

Kirsten
 
steward
Posts: 28066
Location: missoula, montana (zone 4)
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We can fix this.  It might take a bit of work, but we can fix it.  

I'm going to check with our developer to see if he can make a quick, spiffy feature for this, or if we have to do it manually.

I think that the "manual" steps would be:

- give your other account access to the goodies
- give your other account a secondary email address that matches the email for this account (for future purchases)
- lock this account

I think that's everything.
 
Kirsten Simmons
Posts: 35
Location: Atlanta, GA
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Awesome, thank you!  Let me know if there's anything I can do from my end, otherwise I'll wait for word of developer magic.  
 
Posts: 89
Location: Missouri Ozarks
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I've been waiting for weeks to be able to access my old account. Was told I found an actual bug and that it would be fixed in a day or two. Never heard anything more and still can't log in with my old account. I was hoping they could merge the accounts. At this point, I don't care any more.
 
steward
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Location: Moratuwa, Sri Lanka (zone 12)
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Kirsten,

We will have a new change to the forum software tomorrow which will allow us to merge the two accounts for you. I will let you know when this happens.
 
Devaka Cooray
steward
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John,

On 12/27/18, I sent you an email asking for a confirmation about this issue. Did you receive my email?. In case if you didn't receive the email, I just also sent you a purple mooseage.
 
Devaka Cooray
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Kirsten,

We just did the merge-magic. Your original account now has access to the product you purchased.
 
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