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financial strategy

Discover card

John F Dean

master steward

Posts: 8968

Location: southern Illinois, USA

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posted 3 years ago

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I just had an interesting experience with Discover Card. Discover card recognizes my phone number, which speeds the identification process. I called in to pay my bill off like I do every month, and I realized that the computer connected me to the wrong account. I hung up, and I called again. This time I was connected to my account.

The First Axiom of Life: Don’t do dumb things.

Rachel Lindsay

gardener

Posts: 1429

Location: Tennessee

956

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posted 3 years ago

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That is so not cool. ("They have one job!") And this is why I pay extra, when they make me, for paper bills and bank statements, and why I mail creditors and vendors physical checks. I may be old-fashioned, but there is a paper trail that can be followed if weird stuff like this happens.

“If we are honest, we can still love what we are, we can find all the good there is to find, and we may find ways to enhance that good, and to find a new kind of living world which is appropriate for our time.” ― Christopher Alexander

Anne Miller

master steward

Posts: 19838

Location: USDA Zone 8a

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posted 3 years ago

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Yeah, I don't pay anything by phone. If I do I ask for a real person. I can't guaranty that who I talk to is a real person though it makes me feel better.

I just like going online to do things like that.

Something our daughter suggested was to have all tabs closed as a security measure.

I am glad you realized that was not your account.

Invasive plants are Earth's way of insisting we notice her medicines. Stephen Herrod Buhner
Everyone learns what works by learning what doesn't work. Stephen Herrod Buhner

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