Help with Computer problem ... Grammarly

A while back we did an update and Grammarly doesn't seem to be installed any longer.  

I still get emails from them wondering what happened to me (why I am not using Grammarly?)

How to I get it installed again?

Always before, I had to go through the grammarly website to download their stuff.  I am not sure if we can still do it logged out but from the logged in screen, it's under "apps"

Since I originally downloaded from their website it seem that doing that again is redundant ... as in adding it twice to my system ...

Can you give more info on the system, specifically the OS and browser? I haven't used it but I know my mother uses it in Firefox on Linux Mint. I'd imagine it can work similarly on Windows. I have no idea about mobile.

It will be the latest version with updates, so that's usually the first step to fix the problem.

Or an uninstall reinstall would be the best way to make sure there are no duplicates.

I have Firefox and Windows on an old desk top.

To me it seems as easy as finding the program in my system and reinstalling it.

I don't know ....

Anne Miller wrote:

To me it seems as easy as finding the program in my system and reinstalling it.

You would need the original install file which is usually in the Downloads or Temp folder.  Unless you've done a discclean which usually purges those files.  

But the original install file won't have any of the latest updates to keep it compatible with browser updates.  

I haven't used Windows regularly in 10 years, so I'm not completely up to date with some things, like changes to the names of things and specific directions of how to navigate, so I'm relying on the internet for information.

For the desktop application, the first thing would be to check out the Start Menu > Control Panel > Programs and Features to see if it is showing up as still installed. Not showing up there doesn't mean there aren't files left behind from the original install that could complicate things when trying to install a new version, but if it does show up you could try to uninstall from there. When 'Programs and Features' isn't showing it as installed, try installing the new version. If anything happens that you didn't expect, or things you expect don't happen, or get any errors, you can post them back here for more specific help.

One wrinkle I found to this was a Reddit post saying the program was running in the background but they couldn't find it. I'm guessing here that it is possible for it to run at startup but have the icons/buttons go missing. So it would appear like it had been removed when it is actually running in the background, yet you wouldn't be able to access it or reinstall. You could try doing what they did ("use search spotlight to get to activity monitor, then force quit from there, then you can uninstall"), and hopefully this will allow you to install once the program stops. Here is the link:

https://www.reddit.com/r/Grammarly/comments/q76a8i/help_uninstalling_current_version_of_grammarly/

It's also confusing as it has several different apps/programs like the chrome plugin and the desktop interface.