You need to be using a permies.com account that is registered to the same email that you used for the kickstarter (I'm assuming you were kickstarter supporter?)
Let us know if you have a problem changing your registered email address.
Once you've done that, if you're still having problems you need to post in this
thread -
https://permies.com/t/66358/kickstarter-rewards-testing - so Paul will find it when he has a few minutes free.