Following up on what has been written so far, here are some general "FAQ" type solutions
1) Didn't get the email
Some email messages aren't reaching their recipients. Don't fret! If you feel that you should have received the rewards but didn't get an email about it, send me a quick note to SUPPORT@SCUBBLY.COM
I will look up your download token and send it to you personally.
2) Videos look scrambled, have no sound, or won't play
These are common symptoms of an incomplete file. Check the file size of the videos, and compare it to the size mentioned on the download page. If the numbers aren't the same, then you've got an incomplete file, and that won't play right.
Solution: chuck the copy you have, and download it again. Check the size when it's done, to make sure it's all there.
As I reported to Destiny earlier, there were some capacity problems at Scubbly on Friday afternoon, and early evening. If you downloaded your videos at that time, there is a chance you might have videos that were truncated, interrupted, or incomplete! Check the file size.
All Scubbly services have been purring happily since Friday night, with no problems or interruptions.
3) Download is really slow, ends too soon, or is problematic
Use a resumable download tool, such as "DownThemAll" for firefox. It really does make a difference, especially since these are very large files. Resumable downloads are more reliable, and faster too!
It won't be possible for me to watch this forum thread for all support-related problems in perpetuity. Please, if you have any concerns, send an email to SUPPORT@SCUBBLY.COM
, as this will automatically open a support ticket that gets tracked and should get a timely response.