I believe your both right
Birds will not have a continues state of stress during 'normal' prey animal conditions, however if they have very extreme weather changes, habitat changes, routine changes and predation you will see stressed birds for a time. Even so, they are geared to adapt and will come out of it.
There are some situations where stressors can multiply and/or continue and not relent, in this case John is right. The owner had better step in and manage the situation so the birds can balance out again or their health may be compromised.
As for over protecting/pampering one's birds - I believe this will backfire. Animals, humans and even plants need a little stress and challenges to be their best. I feel the key is to keep it all manageable, for us and our birds.
At what point does predation compromise our animals health.... interesting question for sure.