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Double Trouble - can't find your stuff? You may have 2 accounts!

posted 1 year ago

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If you've purchased something from permies but can't find it on your My Stuff page (and you're sure the transaction went through successfully) it's possible something like this happened:

You used an email on your purchase that isn't currently registered on your permies account.

So when you used that email on your purchase the permies automated system said 'oh hey, you must be new here, here's a new account for your purchase' and an account was created (with that email) where it has safely stored your stuff.

The solution is that we can merge your accounts but we need to first confirm that you are the owner of both accounts. The easiest way to do that is to make 2 posts here:

Post 1: Login to one of your accounts and post here something like this:
'hey, this is xxx, this is one of my accounts - and this is my main permies account that I want to keep'.

Post 2: Logout of your main account and log in to your second account. Then come here and post again:
'Hey, this is xxxx again, this is my other account - and this is my second permies account that I want to discard, but keep all the stuff'. Can you please merge!

The chief monkeys will then perform their magic and do the merge (and maybe a dance at the same time)! And possibly also add your email from account 2 to account 1, so that everything flows smoothly in the future.

Happy days!

COMMENTS:

Lisa Marie

Posts: 13

posted 1 year ago

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Hi! I have two accounts! Please help me merge them. I have been emailing with Jules under my thelisamarie account. Now I am logged in under my owner@enchanted account. I think the next step is to merge them so that I have access to all of my goodies at the same time, and I would prefer that they be merged into my thelisamarie account (I honestly don't know how I ended up with two!). Thanks!

Jules Silverlock

steward

Posts: 4679

Location: Queensland, Australia

1034

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posted 1 year ago

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Lisa Marie wrote:Hi! I have two accounts! Please help me merge them. I have been emailing with Jules under my thelisamarie account. Now I am logged in under my owner@enchanted account. I think the next step is to merge them so that I have access to all of my goodies at the same time, and I would prefer that they be merged into my thelisamarie account (I honestly don't know how I ended up with two!). Thanks!

Hi Lisa! Looks like you've posted from the lisa marie account. Can you logout and login with the other account and post from that please? It could be that it's only an email login, with no password set on that one. At any rate, you should see on the top right of the screen, your login name, so just make sure that is the other account

You usually end up with 2 accounts if you buy something with an email address that is not registered on your permies account - so the permies automated gopher machine doesn't realize that it's you and a new account is created for the 'brand new user'. Once we merge your accounts, it should be sorted!

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And for anyone who hasn't had this issue yet, but is maybe thinking "hmmm, my permies account email is different from my PayPal/Crypto/Stripe email", then you can add a secondary email to your account yourself to avoid this happening in the future. (Lisa, we can't do this to yours as the second account has already been created but it will soon become one ).

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