Well, New here, ended up here looking for info on FD - So, Hi All,
Anyhow, I've owned an HR for a few years now, the past year or so I hadn't used it much as work kept me busy, I just started getting back into it, and given the way our Country has turned, looking to up my stockpiles.
I know this post is a bit old, But, I thought I'd share my HR Customer Service experience, As I say, I hadn't used my unit for a while, but a few weeks ago, I received an email from HR for the 5.0.19 software update, Once I did the update, I could no longer get my touchscreen to work (I honestly can't say for sure if it was working before the update as I didn't test it).
I called HR and the Tech ran me through some tests like calibrating, etc... Since the screen wouldn't respond, the tests were useless, He sent me a 5.0.20 update to try, but No Luck. I called him back the next day and He immediately started the process to replace my screen. NO CHARGE
Within the Hour I had a notification my order shipped and It'd take a week, it took 4 days including a weekend and a holiday, so I installed the new screen and I'm back in business. As a Bonus, the New screen already came with the 5.0.19 update preloaded.
To me, that's fantastic Customer Service on a Unit that's been out of Warranty for almost (4) years now. HR could have charged me to replace the screen, but instead, they opted to stand by their customer and their product. In my opinion, more companies need to treat their customers this well.
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