Hi John,
I thought I'd share a bit from my perspective.
I have had a number of head injuries and have found that concussion and post concussion symptoms can cause this. After one I had i experience hyperacusis. Sensitivity to sounds and this made day to life very hard to process. During this time my brain also processed some sounds as a voice or animal sound a d also would repeat sounds long after they were gone. Apparently the brain can do this when in sensory overload and also not getting sleep for multiple days in a row can also cause this.
Has the person you mentioned by chance had a head injury?
I also believe we have guides and beings that are around us and can communicate us when we are open to it. Are the voices this person is experiencing paranoid or alarming?
Just the other day, while making bread in the kitchen, I heard a voice yell Hey!! In a tone to get my attention, like something was up. I looked around for who said that, started looking out the windows and found my favourite hen on the wrong side of the fence and my puppy heading her way, with I'm sure mischief in mind. I was able to stop disaster and am convinced if I hadn't heard that Hey, she would have been dog food.
Some voices are helpful.
Some definitely are not. But they usually are there for an important reason