I agree with this author on many points.
"Alone Together: Why we expect more from technology and less from each other" by MIT technology and society professor Sherry Turkle.
She seems most upset by the banalities of electronic interaction, as our range of expression is constrained by our gadgets and platforms. We aren’t “happy” anymore: we’re simply a semicolon followed by a parenthesis. Instead of talking on the phone, we send a text; instead of writing wistful letters, we edit our Tumblr blog. (Turkle cites one 23-year-old law student who objects when friends apologize online: “Saying you are sorry as your status . . . that is not an apology. That is saying ‘I’m sorry’ to Facebook.”) From wired.com
In my job I get hundreds of emails that I just don't have time to reply to. It upsets me/ worries me that by missing an important email from a company/supplier/rep I could be fired. But hey, if it's really important they better have a ! I can't possibly read every email! It is just too easy to send an email and let the 'problem' get passed down to some other person.