Coinbase came to BBB's attention in September 2013. A review of the company’s complaints was completed in March 2021.Based on BBB files this company has a pattern of complaints from consumers who state they are locked out of their accounts, even after providing required information or updates. Consumer’s also state they have difficulty reaching the company.
On January 15, 2021, Coinbase provided a statement on their website, https://blog.coinbase.com/committing-to-better-customer-service-during-this-time-of-heightened-interest-in-the-cryptoeconomy-5dc2637c4fa7, which addressed the customer service issues.
A letter was sent to the company requesting they address the above issues as well as advise if the changes noted on their website had been implemented and what if any improvements the company is seeing from these changes.
To date, BBB has not received a response.