ok we have the same sorta set up and handbook and orientation...the handbook is thorough and in two parts...one aspect is the organizational manual that talks about daily life procedures and the other is the project and goals which is more specific to organizational plans. we reviewed these documents for many years on annual basis, it was good review and served to align and empower staff on regular basis...but we got bored with it, keeping it up to date and most often applicants did not read it because it was boring and out of context...
here the application and those documents
http://www.dacres.org/workinghere/workatdacres.html
orientation we have onsite with a bullet point checklist of info...the orientation is administered by staff buddy who serves as primary liasion for new resident. there are 3 week and thereafter meetings scheduled to discuss and refine expectations...
there is an ecohouse at plymouth state university here with similar turnover issues...seems that alignment early with purpose, intentions and goals of campus organization and then design how to meet those goals with the group...in other words what are the agreed rules for engagement? how are conflicts resolved?