98% of the time, the reason that you cannot get to the support forum is that your kickstarter email address is different. Simply add your kickstarter email address to your permies account:
get your kickstarter email address from your kickstarter settings:
then add your kickstarter email address as a secondary email address for your permies account:
If that works for you, great! If it doesn't, leave a comment below and we'll get you sorted.