Erica Colmenares wrote:
Which did you pick for your new house, James?
I'm glad you asked.
I chose Ply Gem, and I do not recommend them to anyone, and I will share why. Every window they custom made for my home was the wrong size and didn't fit. Someone in manufacturing made an error and made my windows to the same size as the rough opening. That part is ok, we're all human and make mistakes. Every window rough opening had to be enlarged to make the new windows fit, costing time and money. We (me, my contractor, and the representative from the building materials supply company) contacted them and asked to send some money back for the mistake and to help cover the costs of resizing the rough openings. They said no, refused and turned their back on us. Thankfully, the very nice people at the building supply house understands relationships with people, and that customers are human beings also, not merely a transaction or sale. They were generous enough to send me money back to make things right, even though it was of no fault of them and they really didn't
have to do this.
While I think the windows themselves are a fairly decent product, in my experience, the people making decisions within the company cared about the money in my wallet and nothing more, and refused to help me when something went wrong.