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I also have received no email for goodies, or where or when I can down load kickstarter videos, etc. am member of permies.com since it started and kick start supporter and email name is the same for both. could you send email again please?
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Check out this thread - https://permies.com/t/66358/kickstarter-rewards-testing
It has lots of information on troublshooting kickstarter issues.  If you don't find the solution to your problem, please post your question there.  Paul is a bit busy right now and isn't able to monitor every thread.  By keeping the questions in one place, he can help you faster.

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