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Account Merger Failing

 
Posts: 947
Location: Graham, Washington [Zone 7b, 47.041 Latitude] 41inches average annual rainfall, cool summer drought
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So I'm trying to merge this account with an old one (one which may or may not have ever posted here) and on multiple browsers I am receiving the general permies error message when I follow the 'approve this merge' link in my email.

An error has occurred.

most of the time people get this message it is because your browser has gone wonky and is trying to do silly things.......

 
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Location: Left Coast Canada
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does the error give you a date and time?  We need that to look it up in our logs?

If so, can you try it again so we can have the most recent date/time?

Any more information you can give would be helpful.
 
Kyrt Ryder
Posts: 947
Location: Graham, Washington [Zone 7b, 47.041 Latitude] 41inches average annual rainfall, cool summer drought
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I just tried after reading your post Ranson.

8:44 AM Pacific Daylight Savings Time (I believe Site Time is 9:44 AM)

EDIT: just confirmed after submitting this post, site time it was 9:44 AM
 
r ranson
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Did the error message give you a time stamp on it?  It should give date and time to the second.  That would really help.

It's also in a different time zone.  Server time.  
 
r ranson
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Looking into this deeper.  I need more information to find out what's not working.

Can you

1. clear your browser history (doubt this will make any difference, but that's the first thing the IT people ask for, so I put it here).
2. start the process again.  
3. post the full error note here with full date and timestamp (so we can find it in the log)

From there we can see what's happening and discover how to make it work for you.
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