posted 3 years ago
No idea whose brand of LiFePO4 battery is in the device, but I'd determine that and hit their website or support mechanism, and see what they have to say.
It sounds like it needs "waking up" ... LiFePO4-ease for "too discharged" per it's BMS board. Each battery manufacturer has their own routine for doing this.
My "ampere-time" lifepo4's have had one issue where a BMS in a battery was marginal ... a few times I had to "wake up" that battery, while chasing down support for it; A-T ultimately replaced it, on their dime and just my time. BTW, I think these are great batteries sold by a great company, with location here in the US.
So, it could be:
1. needs waking up
2. bms is marginal, bad
3. something has jiggled inside it; if no warranty to void, just open it up and see what is going on
And finally, just replace it w/ another (better) battery. If no warranty, then go ahead and open it up, and salvage it ... a LiFePO4 cell (or set of cells) might be repurposed into something else, once you dump their case and bms.
Hope this helps ...