posted 3 years ago
I have found some companies warranties to be complete bullshit; Dewalt, for example, fixed less than half of the stuff I sent in 'under warranty', and they no longer have a depot that wouldn't take a day and hundreds of dollars to reach.. so the cost of shippong for potentially no result isn't worth it.
Milwaukee's warranty is somewhat better on paper, but there is a dropoff location that I pass every couple months, and they have always replaced failed stuff with brand new. It's a much smaller sample size since the failure rate seems far lower.
So, in practice the dewalt items have effectively no warranty.. but the milwaukee ones have exactly what they claim.
The problem is that you never know which category a brand is without experience... and things change. When I still bought dewalt tools, they used the same repair shop as milwaukee for a warranty depot.. then dewalt stopped working with them, and didn't arrange a replacement.
'Theoretically this level of creeping Orwellian dynamics should ramp up our awareness, but what happens instead is that each alert becomes less and less effective because we're incredibly stupid.' - Jerry Holkins