trouble at gumroad with the free heat movie

Technically this is tinkering with another site, but I'm posting here rather than handling via email so that this may benefit others.

from email:

HELP!! I didn't have time to watch it yesterday.  Today it (roughly 6 times) opens to a blank page that does nothing!! I've tried refreshing the pages to no avail.  I would like to a) see it and b) save it somewhere to refer back to.

Thank You,
Ivey

product: free heat movie - streaming
gumroad: https://permies.gumroad.com/l/free-heat

Hi Ivey,

Sorry you're having trouble.
I went to the product page and verified that the video file plays as intended.

Can you try another browser?
Can you try another device?
Can you make sure your internet connection is robust enough to stream video elsewhere?

Also, https://help.gumroad.com/ might be more equipped to help you with this issue, since the problem seems to be that you can't access the content on their platform, but we will try to help you get it sorted as best we are able!

Ivey says it's working now in a different browser.  Case closed.