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Question about DX5 ad settings / reach and requesting private message from staff

 
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Hi - apologies if due, but I'm looking to speak with a staff member about an ad I placed. Thank you! I'm not sure which staff member to contact.

ad info:    #1172 DX5  Aug 29, 2018 09:22:03

 
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I don't know how to help, but I sent up the bat signal.  Someone should be along soon.  If they don't reply within 24 hours, please bump this thread.
 
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How can I help?
 
Patrick Bales
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Thank you r ranson.  :)


Hi Paul, I placed a DX5 "tiny ad" which is now active, and am wondering about the number of impressions (0) and the clicks (4) associated.

Is there anything else I need to do to further activate this ad so that it gets >0 impressions?

Perhaps my geographic area selected is limiting my audience to these low numbers, and if you feel that might be the case would you let me know?

Thank you Paul, I appreciate your reply.
 
paul wheaton
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I actually noticed this yesterday and brought it up with our developer.  I think your stuff is running so slowly due to all of the restrictions that you have exposed a glitch in our system.   Until the glitch is mended, the reporting will be a little wonky and you will get more advertising than you paid for!
 
Patrick Bales
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I knew it - my GIANT mushroom kits won't fit in those tiny ads!   ;)


Thank you for reviewing this Paul, I'm OK with delayed gratification.
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Patrick,

I'm trying to fix this for you as soon as possible.

To discuss more about this issue, I just sent an email to the email address your permies account is registered with.

 
paul wheaton
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all mended?
 
Patrick Bales
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The ad was running but the impressions have ceased since I made an edit to the ad. I assume they will resume once the edit is seen and approved. Thanks
 
Devaka Cooray
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Patrick, it should be working again.
 
Patrick Bales
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The ad is back up. Thank you
 
Patrick Bales
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Paul and Devaka, I have sent you both an email as I am finding a few issues today. Thank you.
 
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