Ego lawn mower & tri star voltage regulator

Hi All;
Two years ago I purchased an EGO 21" self propelled cordless mower!   I loved it! Couldn't say enough good things about it!  I still loved it right up till two days ago...When  while mowing the lawn my ego suddenly became a no-go … just quit!  Gosh I hate when that happens... A call and a long wait on hold produced nothing good... even after holding I still had to leave a message.  The next day I still had not heard back from them. Liz hunted up an email address , so I emailed them yesterday.
This morning I finally got a call from tech support.  After explaining what happened and the steps I took to check out the problem.
They were going to have me take it in to an authorized repair center...
After asking for my zip code, they noticed that it was quite a trip one way to see the repair man...
A quick chat with his supervisor and I was told,   its too far... so we are just sending you a new mower!!! WOW not what I expected!  Needless to say I am very pleased.

Last week I was out of town working. As is normal while I am gone … something breaks!   This time it was our rather new, tri star constant diversion voltage regulator! It stopped diverting , allowing up to 17 volts to go into my battery's!  Not good !  

After returning home.  I got out my trusty digital volt / ohm meter and started checking. Sure enough the electronic control unit was shot!  Dang!  Really hate when that happens !
A call to my local store about a replacement and they informed me that it should be under warranty!  Wow..  So another call to a different tech help...  
After explaining what happened and the steps I took to check it... I was told...  WE are sending out a new one today !!! please send the old one back with the included prepaid shipping label !!!

My faith in people has just gone up a few notches !  I am VERY VERY PLEASED !

It's great to hear about companies with excellent customer service.

Agreed, it's really nice to hear examples of people in business doing what's right for people on a human level.

Yes, sounds like great customer service!

I can't say enough good about this mower!  This thing rocks !!  Quiet, fast and it does a good job mowing.  The large battery can mow my lawn twice before it needs recharging! And it recharges in no time!
Cost is very close to the noisy gas mowers that only last a few years and no fueling... no rope pulling, no waiting till its hot out so the neighbor doesn't complain (don't have that issue here) There is no reason to ever buy a stinky hard starting gas mower ever again!   Thank you EGO!
I own their string trimmer and soon I will buy their chainsaw!  It is awesome to have cool tools and a company that stands behind them!

Many thumbs up from me for EGO corporation !

thomas rubino wrote:I can't say enough good about this mower!  This thing rocks !!  Quiet, fast and it does a good job mowing.  The large battery can mow my lawn twice before it needs recharging! And it recharges in no time!
Cost is very close to the noisy gas mowers that only last a few years and no fueling... no rope pulling, no waiting till its hot out so the neighbor doesn't complain (don't have that issue here) There is no reason to ever buy a stinky hard starting gas mower ever again!   Thank you EGO!
I own their string trimmer and soon I will buy their chainsaw!  It is awesome to have cool tools and a company that stands behind them!

Many thumbs up from me for EGO corporation !

I have the hedge trimmer and I love it.  The chainsaw is another story.  I read about SO many people having problems with the chain oil leaking.  They weren't joking.  The chain oil doesn't leak, it runs out.  I really liked the saw for small jobs until the leak turned into a stream.  That took about 3 uses.  I haven't called the company yet, or torn it apart to see what's wrong.  The reason I switched to electric for so many things is that I don't want to have to mess with tools, just use them.  Gas engines are a pain because if they sit too long, the carb needs to be cleaned, they won't start, you have to mess with them.  If I have to mess with the electric saw, I didn't gain anything.

Hi Trace;  Yes , I read about the bar oil leaking myself.   After my recent experience with them , call tech help!  
That said, I would see about fixing it myself before I call them. After all its a no pressure oil leak , I'm sure you can locate the stream, and the fix could be as simple as epoxy, or an O ring ???

thomas rubino wrote:Hi Trace;  Yes , I read about the bar oil leaking myself.   After my recent experience with them , call tech help!  
That said, I would see about fixing it myself before I call them. After all its a no pressure oil leak , I'm sure you can locate the stream, and the fix could be as simple as epoxy, or an O ring ???

I would assume it's something pretty easy to fix but the leak is from between the sides of the case, so I will have to tear it completely apart.  Projects are many and time is short at my place :)  I just haven't had time to take it apart.  I really dislike working on things that are basically new, so the annoyance factor also adds to that project being on a back burner.  I have two Stihl chainsaws that always start and have much more power anyway, so it hasn't been a pressing issue.  I really do like the peace and quiet of electric equipment, along with not having to run out for gas and oil, deal with the smells, all that stuff.  I've been looking at that Ego mower for awhile.  The only things stopping me right now are the price tag, and the fact that I have a working gas mower..