Is This Problem my TV or is it DirecTV?

I replace a perfectly good TV because the TV had no sound.  Then the same thing happened with the new TV.

We had to do a forced upgrade with DirecTV.  When the problem started happening, dear hubby thought that there was a loose connection with the smaller receiver that is hooked up to my TV.

Every night when I go to watch TV there is no sound.  I unplug the cable on the DirecTV receiver then plug it back in so I have sound, thus thinking that it is a loose connection.

I called DirecTV (now AT & T), the tech assured me that if I bought a new HDMI Cable, it would solve my problem.  I tried one that we already had and it did not fix the problem.  I bought a new one, it did not fix the problem.

I called DirecTV so they sent me a new receiver.  That did not fix the problem. There is still no sound until I disconnect the cable.

Is this something I am going to have to live with or is there some kind of solution?

Is this problem my TV or is it DirecTV?

Hi Anne;
Wow that is a tough one.  I would have agreed with the tech that it was the cable. And when that failed I would of thought the direct TV box ... then that idea failed!
At this point I would say its the TV.
Couple of questions.
I assume you have wifi at home. Is your current TV a "smart TV" ? Or is it smart capable?
How old is that set?   Could it be under warranty yet?

We have had direct TV since 1996 or so. At one time it was super awesome. But little by little costs went up, service went down.
They made us do an upgrade that made my original receiver (that I owned) obsolete and I had to "rent" one from them!!! That pissed me off!
Because of our rural location I was able to get east and west coast feeds of the network channels.
Recently they lost ABC , the only one we regularly watched! We were not happy.

Our TV is newer. Just a 32" so small by current mega size standards.
It is a smart TV.  All sorts of programming is available. Some free some not. We already subscribed to Netflix and we already  were Amazon prime members.
Turns out between those two and the free stuff we got all the TV we needed!
Just last week I called and tried to cancel direct TV.... Amazingly when I told the computer voice I wanted to cancel , suddenly there was a real person available to talk to...AND he was in America and spoke clear English!  Imagine that!
I told him that losing ABC was it I wanted to cancel... He claimed that they were hoping to get that back soon and maybe if they just put my service on hold six months (no cost) it would become available again,   I let him do so but I really have no intent of getting them back.
The smart TV and netflix / amazon prime are enough for us.

We bought the new TV in 2018, more or less.  I don't think it is a smart TV as it is not as smart as yours.

Due to corona I don't want DirecTV coming out or to take the TV in for service.

Like you said, it is probably the TV.  I was just hoping someone would know a fix.

It gets old having to unplug the cable every night.

I am thankful that there is something that I can do, though.

Thanks for replying.




                                 

To be clear, I am not a big tv watcher. But there are times.....Worse yet, we do not have high speed internet.  The satellite  providers for tv and internet have been less than reliable. We ended up using the hot spot on our cell phone for the past 12 months now without regrets.  We have also saved a small fortune.

We are way behind on technology. We choose to be. Every year, technology speeds ahead and we get further behind.

We don't have a smart phone, a smart car, etc.