Hopefully Allen is wrong on this one

but you need to make sure because they are serious problems and need to be corrected.
If you have compacted clay (normal for suburban yards) it can behave that way in the spring or after heavy rains. Non permie solution is to aerate and add gypsum and sand and fertilizer. Aeration is good, gypsum and sand are ok, but the fertilizer kills the biology and makes the problem worse. So you need to hire them again next year. There is more money in treating symptoms, just like medicine.
My solution would be to aerate (broadfork is best, plug aerator is practical for big areas), then top dress with good live
compost that will add biology and level the surface so it won't puddle.
"You must be the change you want to see in the world." "First they ignore you, then they laugh at you, then they fight you, then you win." --Mahatma Gandhi
"Preach the Gospel always, and if necessary, use words." --Francis of Assisi.
"Family farms work when the whole family works the farm." -- Adam Klaus