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can I upgrade to tiny download?

 
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homeschooling wood heat homestead
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I bought the “Better Wood Heat 8DVD set as HD Instant View” which, as far as I can tell is great.

However, here in no man’s rural America where the internet sucks like young calves, I quickly realized that I didn’t have the bandwidth to watch them as Vimeo won’t allow you to pause the video and it continue buffering. Essentially I can only watch 15 seconds at a time. I understand that this is a limitation of my seriously sucky bandwidth, but on to the point...

At the bottom of my instant view page, it gives me the option to upgrade to the sat as a tiny download for $15 extra dollars. This would work best as I can wait many hours for it to download and be able to watch more than 15 seconds between coffee breaks, but when I select it to purchase it will only tell me that the upgrade option is not available. How can I upgrade? Am I missing something or is there another page I can go to?
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Mother Tree
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Just bumping this up so the right person can find it
 
master steward & author
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Good question!  Bump!
 
Laura Webb
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Is there any other way to get this seen by the right people?  
 
master steward
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Location: missoula, montana (zone 4)
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I am the right people!  I am looking at this now!

 
paul wheaton
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I have now read it and see what the problem is.  And my official answer is "I have no idea why that would happen."   So I emailed Devaka and asked him to help out.
 
Laura Webb
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Thank you!  I look forward to being able to view the videos soon.
 
steward
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I'm looking into this right now.
 
Devaka Cooray
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I have fixed this for you. Can you please try again?
 
Laura Webb
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Thank you!  It worked and I am good to go.  Thanks everyone for getting this in front of the right eyes for me.  I'm super grateful!
 
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