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password problems...

 
Posts: 112
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i was asked to start this thread. perhaps others are having trouble and we can get help here.

i added my last name to my username as was recently asked for. then i tried to login, but my password wouldn't work, and i couldn't log in.

i was given a new password that worked great...until i went to try and change my password, and it says that my 'current password is invalid'?!

i posted a test post and it worked fine.

if my current password is invalid, how come i can log in with it, and post with it?

can anyone help? thanks, and anyone else having problems, feel free to post them here.
 
bunkie weir
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alrightee! i guess noone else is having this problem.

paul, can you help?
 
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I was hoping that your question made sense to one of the other staff, because it makes no sense to me.

Your password doesn't work, but you are able to log in and post. So your password does work. Therefore, your password doesn't work and your password does work.

I'm lost.

You do have a "user ID" and a "display name". These are two different things. Is is possible that you are confusing the two?

 
bunkie weir
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right paul. the display name has two words, and the user one, right?

now, when i try to change my password, it says "Captcha response does not match the challenge."

i'll just continue with the password given to me, as long as it works.

i'm confused too.
 
paul wheaton
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So you are logged in and trying to change the password, right? So you aren't having trouble logging in, you are having trouble changing your password.

You do know your current password, right?



 
bunkie weir
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i used the new password set up for me by Esther. it works fine, except when i try to change it.

i'm not getting the 'invalid' anymore, when i try to change my password. just the sentence i posted above. so i guess it's valid. just can't change it, which is ok.
 
paul wheaton
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When you try to change the password, do you see the captcha field? Do you fill it out?
 
bunkie weir
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i don't know what captcha field is? this is what i see and fill out...

Login Name:
First Name: *
Last Name: *
Email Address: *
Current Password: *
You only need to enter the current password if changing to a new password or changing your e-mail address.
New Password: *
You only need to enter a new password if changing it.
Confirm password: *
 
paul wheaton
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And below all that I see this:
captcha.png
[Thumbnail for captcha.png]
 
paul wheaton
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Does your screen not have that?
 
bunkie weir
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no, just this...

General Information about yourself
Preferences
Site Personalization
Type in the text field the word shown in the image: *

Hard to see the words? Generate a new one
 
paul wheaton
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Hmmmm ..... try clicking on "generate a new one" and see if that helps.

What browser are you using? What is your operating system?
 
bunkie weir
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doesn't work, and now it's saying my current password is invalid. but i'm still able to post and stay logged in?!

i'm on Safari.
 
paul wheaton
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Is there anybody else using safari that is able to change their password?
 
paul wheaton
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Bunkie,

What, exactly is your mac OS version? What is your safari version?

I have one person reporting that they are seeing it just fine on their copy of safari.

Can you send a screen capture?
 
bunkie weir
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sorry for the delay. hubby just updated my safari and mac...it's 5.0.6... and has updated my security. i tried to change my password again, and it still won't go thru and says my current password is invalid.

what is a screen capture?
 
paul wheaton
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bunkie weir wrote:
what is a screen capture?



It's a screen picture. So we can see what your screen looks like.

I'm using a PC, so I do alt-printScreen, paste into paint, crop off what I don't want, and save to a file. Then I attach the image to a post - like the one above where you can see the captcha that I see.

Not sure how to do something like that on a mac.

Any mac people here that might be able to step her through?

 
bunkie weir
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ok paul, hubs will do that in a few minutes.

what do you want a screen pics of... the sign in page? where i'm trying to change my paassword?
 
paul wheaton
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bunkie weir wrote:ok paul, hubs will do that in a few minutes.

what do you want a screen pics of... the sign in page? where i'm trying to change my paassword?



The page where you are trying to change your password. Especially the part where the captcha is supposed to be. So that would be between "Type in the text field the word shown in the image: *" and "Hard to see the words?"



 
bunkie weir
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Bunkie - are you entering what you see in the pink/blue captcha box (looks like l3hczk in the screen shot you posted) into the little white box after 'Type in the text field the wordshown in the image'?

That's the check that's in place to make sure that you're a real live human and not just a computer-bot trying to spam us.

The letters/numbers in that little box will be different each time and need to be entered correctly else an error message, such as "Captcha response does not match the challenge" will be generated. It's also possible that other, less appropriate, error messages will show up, which will confuse the issue.
 
bunkie weir
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Burra Maluca wrote:Bunkie - are you entering what you see in the pink/blue captcha box (looks like l3hczk in the screen shot you posted) into the little white box after 'Type in the text field the wordshown in the image'?

That's the check that's in place to make sure that you're a real live human and not just a computer-bot trying to spam us.

The letters/numbers in that little box will be different each time and need to be entered correctly else an error message, such as "Captcha response does not match the challenge" will be generated. It's also possible that other, less appropriate, error messages will show up, which will confuse the issue.



thanks for the response burra. yes, i do put the numbers from the colored box into the white box.
 
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