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support thread for people trying to download freebies from dailyish email

 
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I'll try it again later... my internet is so slow i swear it goes backward.
browser: safari 7.1.4
operating system: os x 10.9.5
Screen-Shot-2015-04-03-at-12.06.27-pm.png
[Thumbnail for Screen-Shot-2015-04-03-at-12.06.27-pm.png]
The file rocket mass heater manual.pdf could not be opened
 
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Location: Graham, WA
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Today it worked like a charm

Latest Firefox Windows 7

 
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Thank you, Paul and Cassie, I'm really enjoying the awesome freebies you've provided lately, and since I've joined this forum. My android phone downloads your material easily. I only wish I had more storage space and a bigger screen, but that's my problem.
Love, markstar
 
pollinator
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Cassie Langstraat wrote:

Chad Sentman wrote:I am. It says the file cannot be opened.



chad, thanks for reporting. could I get a bit more information? what operating system were you on? and what about your browser? how big was the file that said it could not be opened?



Sorry, it was late.

MAC OSX 10.7.5
Safari 6.1.6
file size, 17.3 MB

attempted before AND after the plotskateers email.
 
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Location: Sudbury ON, Canada
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could i get some more info from you?



OS: Windows 7 Home premium
browser: chrome Version 41.0.2272.101 m
all attempts were between 16.4 and 16.5 MB

tried again this morning, same result

thanks for working so much on this
 
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I just downloaded it and it works fine.
 
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Works! Windows 7 using Google Chrome.
 
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Just downloaded the RMH Manual with no problems. Thanks.
 
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Just downloaded the candy from the kickstarter . I want to thank you Paul all the extra is awesome , would have donated without it , but extra candy is great . Also want to thank Cassie for all the hard work shes put into making all this happen , and having to put up with the less appreciative out there
 
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Just downloaded RMH pdf on iPhone, no problem.
 
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Worked perfectly for me. I'm on an iphone.
 
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I have Mozilla and don't know my operating system but no prob with the down load. And thank you so very much! hoping to build this summer.
 
steward
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Hey everyone,

I know you are probably so sick of getting notifications from this crazy long support thread, but I just don't think we ever really fully fixed this darn rmh manual pdf problem and I REALLY want to fix it so that I can give away more freebies! If this doesn't get fixed then I can't give away more stuff in fears that it will be broken again like this one..

So.. I am asking you to try this out once again for me, so I can see if it is still broken. I haven't had any complaints via email in a while so I am wondering if the problem has gone away.

So, just click here and enter your email address (if you're signed up for the dailyish) and click submit and then download the manual for me and tell me if it worked or not.

You all are amazing!! Thanks for helping me get to the bottom of this.
 
Chris Larsen
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Worked for me
 
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Location: Zittau, Germany
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Hi everybody,

just yesterday discovered this great site and registered immediately.

The Download of the RMH annex letter (building instruction )worked just fine.
Unfortunately the Download of the Manual part one (17.3 MB) and part two (6MB) didn't work at all.

When i try to open it directly as well as when i save it, Adobe shows me the Annex letter in both cases.

System: Windows 7, Mozilla, Adobe Reader, same result with Chrome and Explorer

I'm sorry to bring this up again after the last post here was already so long ago.
Is there any possibility to get these two files with e-mail?

appreciate it very much!
 
steward
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Matthias, can you get to the download page for the manual?

If so, what happens when you try to download?
 
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Hi, I found you site today and enjoyed learning about the rocket heaters. I was trying to download the RMH manual and each of the links I clicked on downloaded a copy of the Annex PDF. If I right click on the link I do not have an option to save as. I am using windows 10 and tried it with both Chrome and IE. Does anybody know what I am doing wrong?

Thanks,
John
 
Matthias Hoch
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Location: Zittau, Germany
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Hi Adrien,
if i click the link http://richsoil.com/rmh-manual.php, it now doesn't open at all.
Before that i tried it just the way, i described in my first post.
Once again: isn't it possible to get that manual by e-mail?

thank you in advance.
 
Cassie Langstraat
steward
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Location: Montana
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Matthias Hoch wrote:Hi Adrien,
if i click the link http://richsoil.com/rmh-manual.php, it now doesn't open at all.
Before that i tried it just the way, i described in my first post.
Once again: isn't it possible to get that manual by e-mail?

thank you in advance.



The reason you were getting the annex page both times was because you didn't clear your cookies on your browser before trying to get each one.

What exactly do you mean "it doesn't open at all"?

When I click that link, it takes me directly to the rocket mass heater manual freebie page, that it is supposed to take me to.
 
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Hello I just tried to download the owners manual, but every link goes to the building plans (got 3 of them now).
(i'm not an owner yet i need a couple more days to get mine ready to roar
 
Cassie Langstraat
steward
Posts: 4008
Location: Montana
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Please see the post right above yours. I think it will fix your problem.
 
Posts: 70
Location: Binghamton, NY
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I'm getting the same thing as above. Trying to download the owner's manual instead downloads the plans for the annex. I have cleared my cookies and that didn't help. Also, as a previous web programmer, you should definitely not have to clear your cookies between downloads. If you'd like some help with this, let me know.
 
Adrien Lapointe
steward
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Actually, you don't need to clear your cookies. Once you have entered your email address, you can download any of the freebies until the cookie expires or when it gets cleared.

Did you go to this page?

http://www.richsoil.com/rmh-manual.php
 
Adrien Lapointe
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Oops! My bad, I introduced a bug in the latest deployment. I will try to fix it later today.
 
Adrien Lapointe
steward
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Location: Kingston, Canada (USDA zone 5a)
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I had a version error on one of the files. It should now be fixed.

Let me know if it is not the case.
 
Jeremy Franklin
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That worked for me. Thanks!
 
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