I contacted you today in regards to a carburetor I bought for my Stanley CH5 wood chipper. The original carburetor choke shaft that is made of plastic broke after 4 or 5 uses. Since you don't sell the shaft, I was forced to buy a new carburetor for $88 with shipping. The wood chipper started twice before the choke shaft broke in the exact same place. I talked to two different people at your office and both told me you won't do anything to help me get this repaired or replaced.
Your company's customer service is as bad as any I have ever dealt with. To say you won't warranty a product that I just bought and used twice is pathetic. I wrote a review of your company on the Google search page. Hopefully someone will see it before they buy any parts from you. I also filed a complaint with the Better Business Bureau and wrote a review of your company for Amazon. Happily, I work in IT, and design web pages. The domain name GXioutdoorpowersucks.com is available and costs $11.99 a year. I will be building a web page, complete with pictures of my recent purchase, for everyone to enjoy. I'm also grateful that I have many friends with web pages and forums that I can link to my new site from, so I should be able to push my page up on the Google search results page higher than yours in a very short period of time. It won't get my $88 back or my chipper running again, but I'll bet it costs you a lot more money than the chipper cost me.
Enjoy the rest of your day,
"People may doubt what you say, but they will believe what you do."
When will the new site be up? I'll have to see if I can get you to make a similar site for a nursery I haven't had any luck with
"Hundreds of years from now it will not matter what my bank account was, the sort of house I lived in or the type of car I drove... But the world may be different because I did something so bafflingly crazy that it becomes a tourist destination"
Here in Canada, we have the world's worst internet provider - Xplornet. Customers made a site about it: http://xplornetsucks.com/ . Though I noticed this year it's been offline, so not sure if some legal action happened or what. Even when considering national media outlets reported poorly about Xplornet, it never really did much to their profit-line apparently.
As someone in the rural, who gets screwed over a lot, the best vengeance is that of the old saying: "the enemy of my enemy is my friend." Linking people towards the competition is the important icing on the cake.
Example: Our local car dealerships that have horrible service, because they are the only game in town, want $50 for a bulb or $300 for a rear tail light assembly - this doesn't include installation. So instead I just go online, find a site to ship the parts for 1/10th the cost while showing all my other displeased friends and that is sweet enough for me.
Anyways here's some stuff that might help:
"GXi makes products under the Stanley, Beast and DEK names. GXi is U.S. company, headquartered in North Carolina. They do directly own manufacturing plants in China, so if you are dead set against any "Chinese products" please take note."
David Livingston wrote:Sorry maybe there is something I am missing here you don't have consumer rights where you live ?
haha I have a German friend who is a lawyer and he has a similar reaction when I tell him about such shenanigans over here. "why the hell do you guys put up with that?".
"Our ability to change the face of the earth increases at a faster rate than our ability to foresee the consequences of that change"
- L.Charles Birch