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E-mail I sent to GXi Outdoor Power today.  RSS feed

 
pollinator
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Location: Wisconsin, zone 4
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To whom it may concern,

I contacted you today in regards to a carburetor I bought for my Stanley CH5 wood chipper.  The original carburetor choke shaft that is made of plastic broke after 4 or 5 uses.  Since you don't sell the shaft, I was forced to buy a new carburetor for $88 with shipping.  The wood chipper started twice before the choke shaft broke in the exact same place.  I talked to two different people at your office and both told me you won't do anything to help me get this repaired or replaced.

Your company's customer service is as bad as any I have ever dealt with.  To say you won't warranty a product that I just bought and used twice is pathetic.  I wrote a review of your company on the Google search page.  Hopefully someone will see it before they buy any parts from you.  I also filed a complaint with the Better Business Bureau and wrote a review of your company for Amazon.  Happily, I work in IT, and design web pages.  The domain name GXioutdoorpowersucks.com is available and costs $11.99 a year.  I will be building a web page, complete with pictures of my recent purchase, for everyone to enjoy.  I'm also grateful that I have many friends with web pages and forums that I can link to my new site from, so I should be able to  push my page up on the Google search results page higher than yours in a very short period of time.  It won't get my $88 back or my chipper running again, but I'll bet it costs you a lot more money than the chipper cost me.

Enjoy the rest of your day,
Todd Parr
 
pollinator
Posts: 4339
Location: Anjou ,France
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Sorry maybe there is something I am missing here you don't have consumer rights where you live ?

David
 
Todd Parr
pollinator
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Location: Wisconsin, zone 4
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David Livingston wrote:Sorry maybe there is something I am missing here you don't have consumer rights where you live ?

David



Not really.
 
garden master
Posts: 1988
Location: Northern WI (zone 4)
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When will the new site be up?  I'll have to see if I can get you to make a similar site for a nursery I haven't had any luck with
 
pollinator
Posts: 187
Location: Sask, Canada - Zone 3b
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Here in Canada, we have the world's worst internet provider - Xplornet. Customers made a site about it: http://xplornetsucks.com/ . Though I noticed this year it's been offline, so not sure if some legal action happened or what. Even when considering national media outlets reported poorly about Xplornet, it never really did much to their profit-line apparently.

As someone in the rural, who gets screwed over a lot, the best vengeance is that of the old saying: "the enemy of my enemy is my friend." Linking people towards the competition is the important icing on the cake.

Example: Our local car dealerships that have horrible service, because they are the only game in town, want $50 for a bulb or $300 for a rear tail light assembly - this doesn't include installation. So instead I just go online, find a site to ship the parts for 1/10th the cost while showing all my other displeased friends and that is sweet enough for me.

Anyways here's some stuff that might help:

"GXi makes products under the Stanley, Beast and DEK names. GXi is U.S. company, headquartered in North Carolina. They do directly own manufacturing plants in China, so if you are dead set against any "Chinese products" please take note."

David Livingston wrote:Sorry maybe there is something I am missing here you don't have consumer rights where you live ?



haha I have a German friend who is a lawyer and he has a similar reaction when I tell him about such shenanigans over here. "why the hell do you guys put up with that?".

 
David Livingston
pollinator
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Here in the EU things have to last a year , everything apart from obvious stuff like food many things have to last two years .
You folks really need to get your act together

David
 
The moth suit and wings road is much more exciting than taxes. Or this tiny ad:
five days of natural building (wofati and cob) and rocket cooktop oct 8-12, 2018
https://permies.com/t/92034/permaculture-projects/days-natural-building-wofati-cob
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