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kickstarter won't take my credit card

 
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Argh...I'm trying to pledge money to the Kickstarter, but it won't let me.  The site won't sensitize the credit card information fields...will only let me enter my name.    Help!
 
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Cindi Borax wrote:Argh...I'm trying to pledge money to the Kickstarter, but it won't let me.  The site won't sensitize the credit card information fields...will only let me enter my name.    Help!



Can you share a screenshot?

Is there help and support stuff on kickstarter?   I know that a couple of years ago I could send email to support@kickstarter.com

 
Cindi Borax
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paul wheaton wrote:

Cindi Borax wrote:Argh...I'm trying to pledge money to the Kickstarter, but it won't let me.  The site won't sensitize the credit card information fields...will only let me enter my name.    Help!



Can you share a screenshot?

Is there help and support stuff on kickstarter?   I know that a couple of years ago I could send email to support@kickstarter.com



I've sent an inquiry to Kickstarter's help section, but I guess I was just wondering if anyone else had encountered this issue.  Including a screenshot, but it doesn't show much because, well, it wouldn't let me enter any info other than my name.

ETA: This is the screen that shows up after I entered my name, was not allowed to enter any other information, and hit the "pledge" button.
Screen-Shot-2018-06-26-at-11.05.48-AM.png
[Thumbnail for Screen-Shot-2018-06-26-at-11.05.48-AM.png]
 
paul wheaton
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While waiting for kickstarter to respond ...   here is my first try at an idea that might be useful ...

Suppose you are using chrome to do this and it isn't working.   Maybe try firefox?   It is possible that something between your regular browser and kickstarter has gone wonky - so if it works with a completely different browser, then at least the problem isn't you!

 
Cindi Borax
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paul wheaton wrote:While waiting for kickstarter to respond ...   here is my first try at an idea that might be useful ...

Suppose you are using chrome to do this and it isn't working.   Maybe try firefox?   It is possible that something between your regular browser and kickstarter has gone wonky - so if it works with a completely different browser, then at least the problem isn't you!



Thanks, Paul!  I got this back from them:  "Thanks for writing in! I took a look at this project and see it has ended: https://www.kickstarter.com/projects/1194111994/kombuis-a-portable-and-efficient-rocket-stove-cook/description

Since the project has ended, it's no longer possible to pledge to this project through Kickstarter. If you still wish to support this project, you'll need to reach out to the creator directly.

To message them, visit the project page and click the creator's profile image. This will open up their bio. Click "Contact me" and send a message."

Is there any way I can still get the perks when I make my contribution to the project via other means, or is that all done with now?
 
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That project is not my project.

Here is my project:   http://kck.st/2KnFVmv



 
Cindi Borax
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paul wheaton wrote:That project is not my project.

Here is my project:   http://kck.st/2KnFVmv





Doh!  I didn't even notice they included the wrong link!  Will write them back to correct the error, and see what they have to say.  Is the kickstarter still open at this point?
 
paul wheaton
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My kickstarter is still running and has a long time to go still.  

Before you contact them, maybe you want to try the card one more time.
 
Cindi Borax
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paul wheaton wrote:My kickstarter is still running and has a long time to go still.  

Before you contact them, maybe you want to try the card one more time.



Tried it one more time and no joy.  I've contacted them and am hoping to receive some satisfaction.  Will let you know.  Thanks!
 
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I wondered if it was a country thing.  I tried donating money from Canada (using chrome) last night and it went through okay.  I think.  It doesn't charge my card right away, right?
 
r ranson
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Reading up thread, it looks like you put your name first, then tried to put your credit card details.

What happens if you start with your card number, then tab through?  Any luck?
 
Cindi Borax
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My bad, Paul.  I ought to've gone with your first suggestion, which was to try another browser.  I use Firefox, and thought that couldn't possibly be the issue. lol  Well, guess what?  It was.  Pledge has now been made via Chrome.  Thanks so much for helping me troubleshoot, and my apologies for using up your time after not taking your initial advice.  Cheers and thanks again for another project!
 
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I'm glad it is all sorted out.  

I suspect that the problem is not firefox - just that something went wonky in firefox and firefox needs to have its innards scrubbed.
 
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