Kickstarter Support

Jen Michel wrote:Hi Paul,

...

Hi Jen,

I did some thing.  

Can you try again and let me know how it goes?

Beau Davidson wrote:

Jen Michel wrote:Hi Paul,

...

Hi Jen,

I did some thing.  

Can you try again and let me know how it goes?

That some thing you did worked !

There are so many awesome ‘things’ to check out in this cornucopia of goodies!

Thank you so much

Hello, I pledged $100 but have not received any emails about when the course is ready to view. How do I go about getting a link?

I see the green "K" next to your name, so it looks like the software loves you.

If you look here https://permies.com/f/484/gmc-kickstarter-support you will see everybody enjoying their goodies.

Mostly I want to talk about your email.  My guess is that whoever does your email processing is not the best.  You might wanna take a look at this

https://permies.com/t/154250/good-email-service

I, as well, contributed to the Kickstarter and cannot access any freebies. Help! What do I do?

Georgia Lenhart wrote:I, as well, contributed to the Kickstarter and cannot access any freebies. Help! What do I do?

Hi Georgia,

Which kickstarter did you back?

Hello Beau!

I backed the Low Tech Lab Movie from yesterday.

Georgia Lenhart wrote:Hello Beau!

I backed the Low Tech Lab Movie from yesterday.

Oh!  Well, there you go!

That movie doesn't exist yet.  How kickstarter works is that people back a project they want to see happen, and if it is funded, the creators are able to make it a reality.  And after the kickstarter, you'll start to get all the other stuff, too.  I think we have a full entry in the kickstarter FAQ about it - let me go have a look . . .  

Yup!  Right here: https://www.kickstarter.com/projects/paulwheaton/low-tech/faqs
It's the 7th one down, called "I put in my pledge, but I can't seem to find my stuff. How do I get my stuff?"

Is that helpful?

Your Kickstarter thing just don't work when you live in Europe. Bummer! Can not support anything.
Normally European people don't have credit cards. Please put a PayPal option to it. Thanks

Hello All!

Now that the kickstarter is complete…how do we access our goodies?

Thanks so much!

Hi Georgia!  

You will be sent an email notification when you receive access to each goodie.  We have to give everyone their goods manually, and so it is done in phases.   Please make sure you have access to https://permies.com/f/498/tech-laboratory-support and stop in and say hi.  There is also a list of all the things that you could possibly be given access to.  

If you are having trouble accessing the private forum

1) make sure you are logged in
2) to an account that uses the same email as your kickstarter
3) if it still doesn't work, try clearing browser history and that stuff as it might be a stuck cookie

and if that still doesn't fix the problem, let us know by posting in this thread.

Trying again to watch the video but not seeing them in my stuff.

Beau M. Davidson wrote:

L Wheeler wrote:I can’t see the videos I should have access to the full event. Kickstarter shows that all video are available. Is that wrong?

Beau Davidson wrote:

L Wheeler wrote:Yes I can get in

 So you are all sorted then.  Great!

Or are you needing help finding your stuff?  There's a great tutorial for finding your stuff here:  https://permies.com/wiki/145304/access-Digital-Market-Goodies-Gift

Or maybe there's something else we can try to help with?

Ah, since you have access to the support forum, please post there and that will get us half-way to solving your problem.

https://permies.com/f/484/gmc-kickstarter-support

L Wheeler wrote:Trying again to watch the video but not seeing them in my stuff.

My guess is that you are looking for support for the garden master course, is that correct?

Have you posted to the gmc support forum?  https://permies.com/f/484/gmc-kickstarter-support

Hi,

I would like to be able to see the Garden master course - and I cannot find or see anything! please help!

Genevieve Lisa Pearson Coleman wrote:Hi,

I would like to be able to see the Garden master course - and I cannot find or see anything! please help!

If you post to the support forum, we will get you sorted out

https://permies.com/f/484/gmc-kickstarter-support

We supported the Beyond-Organic Master Gardener kick-starter, but can't see the link to the course in our My Stuff area. Any help is appreciated.

Cherstin Sparks wrote:We supported the Beyond-Organic Master Gardener kick-starter, but can't see the link to the course in our My Stuff area. Any help is appreciated.

If you go to the garden master kickstarter support, we will get you sorted out!

https://permies.com/f/484/gmc-kickstarter-support

paul wheaton wrote:

Cherstin Sparks wrote:We supported the Beyond-Organic Master Gardener kick-starter, but can't see the link to the course in our My Stuff area. Any help is appreciated.

If you go to the garden master kickstarter support, we will get you sorted out!

https://permies.com/f/484/gmc-kickstarter-support

Just followed that link and the message said "Oooops.. You don't have sufficient privileges to access this forum." Hmmmmm!!!

Cherstin Sparks wrote:

paul wheaton wrote:

Cherstin Sparks wrote:We supported the Beyond-Organic Master Gardener kick-starter, but can't see the link to the course in our My Stuff area. Any help is appreciated.

If you go to the garden master kickstarter support, we will get you sorted out!

https://permies.com/f/484/gmc-kickstarter-support

Just followed that link and the message said "Oooops.. You don't have sufficient privileges to access this forum." Hmmmmm!!!

Once we get this sorted out, it could sort out a lot more!

First:  were you logged in when you tried to go to that forum?  

paul wheaton wrote:

Cherstin Sparks wrote:

paul wheaton wrote:

Cherstin Sparks wrote:We supported the Beyond-Organic Master Gardener kick-starter, but can't see the link to the course in our My Stuff area. Any help is appreciated.

If you go to the garden master kickstarter support, we will get you sorted out!

https://permies.com/f/484/gmc-kickstarter-support

Just followed that link and the message said "Oooops.. You don't have sufficient privileges to access this forum." Hmmmmm!!!

Once we get this sorted out, it could sort out a lot more!

First:  were you logged in when you tried to go to that forum?  

I found a problem and I think I fixed it.  Weird.  

Try going to the support forum now!

Hello,

I am in the 2.7% it would seem.  I am Kickstart backer for the "Low Tech Laboratory: Experiments in Permaculture Technology".

My email matches here and Kickstarter hammermh68@cox.net.  

I am also a backer for "a movie about free, earth-friendly heat", "The Beyond-Organic Master Gardener Program", and just for the record "SKIP" I have that book.  I cannot however access these other three.  Please fix me up.  

Thank you,
Michael

Michael,

Can you get into this forum?  https://permies.com/f/498/tech-laboratory-support

I put up money on the first low tech movie and with the absolute sea of crap that came through my email I have no idea if I ever got a link to the actual movie I chipped in on.  where do I get my goods?

Robert Pattison wrote:I put up money on the first low tech movie and with the absolute sea of crap that came through my email I have no idea if I ever got a link to the actual movie I chipped in on.  where do I get my goods?

It looks like this account is connected to your kickstarter goodies.  
perhaps https://permies.com/wiki/145304/access-Digital-Market-Goodies-Gift

Or for a faster attempt, go to the circle at the top right and click "my stuff"

Robert,

Can you see this forum?  https://permies.com/f/498/tech-laboratory-support

i purchased hd download and only hd streaming is available under "mystuff" missing alot of what was promised. i payed $40 dollars when times were tough and was very patient for the project to get done.  

Dwayne Nanook wrote:i purchased hd download and only hd streaming is available under "mystuff" missing alot of what was promised. i payed $40 dollars when times were tough and was very patient for the project to get done.  

Appreciate your patience, Dwayne.

The downloads take a bit longer to distribute - they'll be coming soon to everyone who backed at that level.  In the meantime, please enjoy the streaming version if you are able.

For further assistance, please post to the support forum for that kickstarter here: https://permies.com/f/509/ltl.  We'll be happy to make sure you're sorted with everything you're entitled to.

Please post support questions in the support forum https://permies.com/f/509/ltl

This thread is to help people get to the support forum.

Hello! I paid for the kickstarter at the "Glory" level and my email is the same as my kickstarter email and I still don't have access. Please help!

Saffron Bacchus II wrote:Hello! I paid for the kickstarter at the "Glory" level and my email is the same as my kickstarter email and I still don't have access. Please help!

Which Kickstarter?

Beau M. Davidson wrote:

Saffron Bacchus II wrote:Hello! I paid for the kickstarter at the "Glory" level and my email is the same as my kickstarter email and I still don't have access. Please help!

Which Kickstarter?

It's for the https://permies.com/w/lowtech (Low Tech Laboratory Movie)

Saffron Bacchus wrote:

Beau M. Davidson wrote:

Saffron Bacchus II wrote:Hello! I paid for the kickstarter at the "Glory" level and my email is the same as my kickstarter email and I still don't have access. Please help!

Which Kickstarter?

It's for the https://permies.com/w/lowtech (Low Tech Laboratory Movie)

Do you have access to the support forum?
https://permies.com/f/498/ltlmks-support

I got a kickstarter DM this morning from saffron - exact same name!  Helpful!

I see you have two different accounts here on permies.  Each with a different email address.

Hmmmm ....   your "II" account has a mataching email address.  That should work, but I don't see the "K" appearing ...   hmmm ...

So, yeah, the next question is what beau asked.  Can you get into that private support forum?