"Garden Master Course HD Streaming + Garden Master Guide Bundle"! purchase

Dear support staff member,
a friend of mine, Edith Grapsy, have bought for me the "Garden Master Course HD Streaming + Garden Master Guide Bundle"! at https://gardenmastercourse.com/
She did not have a permies account, nor knew anything about having to indicate that it was for someone else.
She has forwarded to me the e-mails that she recieved after the purchase but unfortunately by the time I saw the e-mail about logging in to associate the purchase with an active user, she had already recieved another e-mail informing her that an account was created for her.
We would like for her to be unsubsribed from any e-mail subscription that she might have ended up being subscribed to, a deletion of her account and the association of her purchas with my account, could somebody help us?

Thanking you in advance for you help and comprehension,
on behalf of both of us,
Giordano

Hi Giordano -

We will look into this and get back to you. Thank you for reaching out with such a clear description of what is going on! Such a big help.

Giordano Bernard wrote:Dear support staff member,
a friend of mine, Edith Grapsy, have bought for me the "Garden Master Course HD Streaming + Garden Master Guide Bundle"! at https://gardenmastercourse.com/
She did not have a permies account, nor knew anything about having to indicate that it was for someone else.
She has forwarded to me the e-mails that she recieved after the purchase but unfortunately by the time I saw the e-mail about logging in to associate the purchase with an active user, she had already recieved another e-mail informing her that an account was created for her.
We would like for her to be unsubsribed from any e-mail subscription that she might have ended up being subscribed to, a deletion of her account and the association of her purchas with my account, could somebody help us?

Thanking you in advance for you help and comprehension,
on behalf of both of us,
Giordano

Can you have her email us at permies@permies.com from the email address connected to Paypal that bought it.

Have her state the email address she wishes it to be moved to.

Jeff Bosch wrote:

Giordano Bernard wrote:Dear support staff member,
a friend of mine, Edith Grapsy, have bought for me the "Garden Master Course HD Streaming + Garden Master Guide Bundle"! at https://gardenmastercourse.com/
She did not have a permies account, nor knew anything about having to indicate that it was for someone else.
She has forwarded to me the e-mails that she recieved after the purchase but unfortunately by the time I saw the e-mail about logging in to associate the purchase with an active user, she had already recieved another e-mail informing her that an account was created for her.
We would like for her to be unsubsribed from any e-mail subscription that she might have ended up being subscribed to, a deletion of her account and the association of her purchas with my account, could somebody help us?

Thanking you in advance for you help and comprehension,
on behalf of both of us,
Giordano

Can you have her email us at permies@permies.com from the email address connected to Paypal that bought it.

Have her state the email address she wishes it to be moved to.

Just to be sure of my understanding:

You need Edie to e-mail you at permies@permies.com from the e-mail connected with her paypal (which may be diffrent from the one where she recieved the e-mails?) stating the email address (the one related to my account? OR it has to be related to a paypal too?) she wants the course to be moved to?

I'm kinda new at this, but this is my current understanding.  Someone else with more experience may jump in to help also.

I believe we need an email from the email address that purchased the product.

It should ask us to give access to the 177 purchase to you, Giordano, and request closing of the account after completion.

If all is normal, and the product hasn't been accessed from that other account, I think we should have what we need to proceed.

I don't understand all your added question/email.

We need an email from the account that made the purchase giving us authorization and what she wants done.

I told her, I'll wait for either her or your reply, whatever comes first.
Thank you for helping us with this issue

She sent you an email that she also cc'd to me. She didn't actually mentioned my email address though, shall I ask her to send it anew, plainly mentioning my email address?

Giordano Bernard wrote:She sent you an email that she also cc'd to me. She didn't actually mentioned my email address though, shall I ask her to send it anew, plainly mentioning my email address?

Email received, I see your email address. That is what we needed.

One of the senior staff will process it when they have time.

Thank you very much. I'm mortified that so much trouble ensued...
Will somebody also take care to delete her account? She never meant to get one

Giordano Bernard wrote:Thank you very much. I'm mortified that so much trouble ensued...
Will somebody also take care to delete her account? She never meant to get one

Not to worry, Giordano, thank you for being cooperative, kind, helpful, and patient!  

I think I've got you sorted.  You should have access to https://permies.com/wiki/209356/Garden-Master-HD-Streaming
and Edith's account should now be closed.  Let me know if everything looks good on your end.