• Post Reply Bookmark Topic Watch Topic
  • New Topic
permaculture forums growies critters building homesteading energy monies kitchen purity ungarbage community wilderness fiber arts art permaculture artisans regional education experiences global resources the cider press projects digital market permies.com private forums all forums
this forum made possible by our volunteer staff, including ...
master stewards:
  • Nicole Alderman
  • r ranson
  • Anne Miller
  • paul wheaton
  • Joseph Lofthouse
stewards:
  • Mike Jay
  • Jocelyn Campbell
  • Devaka Cooray
garden masters:
  • Steve Thorn
  • Dave Burton
  • Dan Boone
gardeners:
  • Joylynn Hardesty
  • Mandy Launchbury-Rainey
  • Mike Barkley

my slow responses to private messages

 
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
A lot of folks have recently sent me private messages. 

I guess I like email better.  I find the private message stuff kinda slow and klunky, so out of the pile of stuff I need to do each day, I usually put the private message stuff off. 

And, yes, I have a lot of unread email too.  But I do think I do a good job of responding to public stuff.


 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I have been getting a lot of PM's again.  Usually about stuff that I think should be asked in this forum.

So when I get a PM, it sends me an email.  I read the email and then go to the forums to try and look up the user's email address.  I then reply to the email and copy and paste the user's email address.  It's a long process, but I far prefer email over PM.

Most of the PM's I get are about using these forums.  If folks would just post those questions here, there is a good chance that they might get their answer long before I see the PM or email. 



 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
That was a year ago.

I have to say that I have stopped reading PMs.  I am falling way behind in all forms on individual correspondence and the ONLY individual correspondence I now read is email. 

 
master pollinator
Posts: 11060
Location: Central Texas USA Latitude 30 Zone 8
612
cat forest garden fish trees chicken fiber arts wood heat greening the desert
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I try to remember not to use PM, but I do use the "report to moderator." 
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I process the "report to moderator" stuff several times a day.  I give it a very high priority.

 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I see that I am getting a lot more PMs.  And I'm not reading them.
 
                    
Posts: 0
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator

paul wheaton wrote:
I see that I am getting a lot more PMs.  And I'm not reading them.




Paul, go to your profile. Under PM options, or some such thing, place a  *   in the ignore list field.. Then any and all messages will simply be ignored; no email advisories regarding the messages. Uncheck all the check boxes as well ((might not be necessary with the  *    but I've never tested it.. Nothing at all. I was going to PM ya' on that, but had second thoughts.   
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I am drowning in an ocean of stuff to do.  All sorts of people want to talk to me one-on-one and ... I cannot keep up. 

So every day dozens of emails go unread.

And the PM stuff in the forums is far more time consuming than email.  So I usually just end up thinking "I should get to that soon" and I rarely do.

I have figured out that if I completely ignore my email and the forums all day, and focus on new videos, podcasts or articles, I end up reaching about 12,000 new people.  If I spend all day with email, I will have helped about 100 people. 

If people ask their questions in the forum, chances are that somebody else will help them in a way that I like and they like and everybody likes.  And then hundreds/thousands of people will also see it and lots more people get helped. 

If people want to hear specifically from me on a permaculture topic, please post to the forums.  It is possible that somebody will say "paul would say ____" and they are probably right.  If there has been 48 hours of silence on the thread and you still want more info, email me and send me a link to the thread. 

Sometimes in the river of email I get, such a request gets buried - like when I have been away from computers for a few days.  But I really think this type of email is my highest priority.  So if another 48 hours have passed and I still have not replied, please send me another email.  You could also post to the thread to say "I've emailed paul to ask him to comment."  I know that a lot of people want more videos and podcasts from me, so they might try to answer you so that I might focus more on other stuff (they are just really cool that way).

The moral of the story is this:  never send me "private messages" (PMs) via the forum software.  I want to make sure that everybody gets all of the information they are looking for, but keep in mind that I don't get paid for this and I am just one guy with thousands of people wanting to talk to me. 

 
Posts: 167
Location: MAINE
2
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
well  ....Mr Wheaton  (laughin)
what did you expect from
leading a world domination   

SILENCE? 
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator

countryraven wrote:
well  ....Mr Wheaton   (laughin)
what did you expect from
leading a world domination   

SILENCE? 



I guess I expected cooperation, coordination and help.  Which quite a few are helping.  And far more have not yet read the stuff in this forum - so they PM or email me.



 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Still getting PM's ... ug.
 
Posts: 170
Location: western Washington, Snohomish county--zone 8b
3
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Are you obligated to respond to your private emails? Because I think you could just disregard them. 
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
That's pretty much what I do most of the time.

 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
When I get a PM, i cannot forward it to adrien to be dealt with in a timely manner.
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I'm still getting a lot of folks sending me PMs. Please don't send me PMs. I cannot work a PM into my daily email triage. Nor can I forward a PM to somebody to be handled in a timely manner.
 
pollinator
Posts: 2389
Location: Massachusetts, Zone:6/7, AHS:4, Rainfall:48in even Soil:SandyLoam pH6 Flat
126
forest garden solar
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I remember when I sent you a PM as a new user, I really did not know that I was not suppose to.
At signup you could make a new page that explicitly state that users should not send you a PM and what they should do instead for free or paid help.
I am sure that some users will still ignore it. But it should help some
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
We have a feature enhancement on the list for this.

I guess this is also a good time to say that 90% of the stuff I get sent to me in PM is something that could be asked publicly. Usually it is questions about rocket mass heaters.
 
S Bengi
pollinator
Posts: 2389
Location: Massachusetts, Zone:6/7, AHS:4, Rainfall:48in even Soil:SandyLoam pH6 Flat
126
forest garden solar
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Another idea, when they send you a PM, they get a auto-reply that states that the PM is not deliverable.
Instead they should make a public post...etc or they should send you an actual email or just contact you for paid help.

That way if it is really serious they will email to get help and you will still be accessible but if it is not serious they will search the forums or make a public post.
 
steward
Posts: 3109
Location: Moved from south central WI to Portland, OR
603
hugelkultur urban chicken food preservation bike bee
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
An auto-reply is an excellent idea. Whatever can be done to remove tasks from Paul's to-do list should be done. PM's don't feel comfortable to me--I haven't gotten any and I haven't sent any.

(Going to look at that function. . . . )

The "Sent Box" page has a lot of space on it (for me, anyway, given that I've never sent any--but this is how a newcomer's page would look as well). How about this page has some fixed text warning against sending PM's to Paul, or to these 5 people, or whatever? This is also a great place for Erica's explanation of how to use this site.
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I generally just ignore PMs anymore.

I cannot forward them to adrien. Nor can I manage them triage-style like I can with the rest of my email.

The private message stuff on facebook is something i used to process about once a month. And then i was processing the pile and facebook says that i was doing too much of that and it was going to block me pr something. So the private messages on facebook aren't a good idea either.

I pretty much ignore the private messages on youtube also.

I have been getting stuff saying i have private messages waiting for me in all sorts of odd places. I just ignore them all. I even delete the notice to make room for people that have sent me a proper email.

I suppose some of this stuff is some huge and excellent opportunity to do what i do, but at some point something's gotta give.
 
paul wheaton
master steward
Posts: 27856
Location: missoula, montana (zone 4)
hugelkultur trees chicken wofati bee woodworking
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
If you have suggestions for this site, please post suggestions in this forum. Sending me a PM is usually ignored. And a lot of my email ends up never being read. But stuff in this forum is read by the staff who might be able to explain why things are the way they are, plus me.

There is just way too much going on for me to manage all of it personally.

 
I agree. Here's the link: https://richsoil.com/wood-heat.jsp
  • Post Reply Bookmark Topic Watch Topic
  • New Topic
Boost this thread!