2016 support for HD streaming for better wood heat

(this thread is for support of the streaming version only.  support for digital download and physical dvds will be in a different thread)

We are using vimeo.  Which means that for each person, we need your vimeo ID.  This was asked for in the survey and about 80% of you provided it without a problem.  

Here is the exact question that was asked for people that purchased the streaming option:

what is your vimeo account ID? (Mine is "user19984809") (If you don't already have a vimeo account, you can pop over to vimeo.com and create one - they're free!)

Many of you provided your account id as "user19984809" and some did "19984809".  Either works great.  Vimeo also allows people to create interesting IDs and those sometimes work.  Some people provided their first and last name - and when we went to look it up, there were several people with the exact same name.  Some people didn't provide anything and some people provided an email address.  So far, the email addresses don't seem to be working for us.  

For everybody that supported the kickstarter and purchased the streaming version, we will send (or we have sent) you an email.  And that email will have the link (or links) to the video(s).  You MUST be logged in to vimeo to see your stuff!

If it works, you are all set.  

If you didn't get the email - there is a chance we have not sent it yet.  I am creating this thread now so it can be referenced in the email.  

If you got the email and the links don't work, then we need to get you set up!  We need your vimeo account id and we need a way to connect you to your purchase.  Kickstarter supporters, your name should work.  For people that pre-ordered with paypal in the last couple of weeks, we will need your paypal email address.

Since vimeo account IDs can be really weird, it might be easiest if you provide a link to your user account at vimeo.

Destiny will be processing each request.  Keep in mind that this is an utterly klunky manual process that takes way too much time.  We will get everybody processed as quickly as we can.  



Note to vimeo:  I wish to be able to give you a list of 400 email addresses and you will take care of everything from there.  If the email matches a vimeo email address, then that user is given access.  If not, email the user so they can create an account - or use an account that has a different email address.   All automated.  That would be a hundred times easier for everybody.

All four DVDs are now on vimeo.   I connected each video to each kickstarter supporter that provided a valid user id.  I am leaving it to jocelyn and destiny to email all these peeps with the links to their videos.

Jocelyn and Destiny will also be taking care of all the peeps that did a post-kickstarter upgrade and the pre-orders.

Hi everyone! For those of you that don't yet have a Vimeo account set up, or are not familiar with how it works, here's a quick tutorial to get your account rolling

To set up a Vimeo account

1. Go to Vimeo.com and click on Join in the top left hand corner of the screen.
2. Fill out the form with the appropriate information, making sure to use an email address you check regularly (so you get any video access notifications).3. Choose Vimeo Basic from the plans (unless you want something snazzier for uploads) - this free account will give you what you need to access and watch videos.
4. Finally, confirm your account by clicking the email they sent you. If you don't see it, check your spam folder. Mine went into my Promotions folder in Gmail, so you may have to do some digging around for it.

How to Find Your Vimeo ID

We'll need your Vimeo ID to add you to our private viewer lists for these videos.

To find your User ID:

1. Log in to Vimeo.
2. Hover over your profile picture, or that little blue face icon (if you haven't set one yet) in the right hand corner of your screen, and click on View Profile.
3. Your user ID will be in the URL of that screen, as such: https://vimeo.com/user55631240

If we email you and ask you for your ID, you can either send us that number, or the full URL - either one is fine

OK, I just had an interesting experience with Vimeo.

I got the email with the links (yay!) and clicked on the first one.  It took me to vimeo, but there was just a message saying "that page doesn't exist."  Each of the links did this.

Next, I logged in to vimeo (it was a choice on the upper left part of the window) and as soon as I entered my password - voila!  The video is there, ready to watch.

So, don't freak out if you get a "page not found" error.  Just log in to Vimeo - it worked for me.

Yes, thank you Julia, that really illustrates an excellent point!

You must be logged into Vimeo to see the videos.

If you're not, when you click on those links that go to private videos, it's going to take you to them, and Vimeo's not going to know who you are and say 'Videos? What videos?' and act like they're nowhere to be found.

Log in, and as long as we've added you to those lists of private viewers, you should be able to see them.

Hey there.
I responded to the survey back in November with my Vimeo name (keypunch). For some reason I'm still getting the "Sorry, we couldn’t find that page" message.

I am logged in to Vimeo when this happens.

paul wheaton wrote:Many of you provided your account id as "user19984809" and some did "19984809".  Either works great.  Vimeo also allows people to create interesting IDs and those sometimes work.  Some people provided their first and last name - and when we went to look it up, there were several people with the exact same name.  Some people didn't provide anything and some people provided an email address.  So far, the email addresses don't seem to be working for us.  

There were probably about 2-5% of folks who never responded to the survey, so they never gave us anything for their Vimeo user ID.

Some backer rewards included multiple formats, and if you did NOT want Vimeo streaming, you could put an 'x' as your Vimeo user ID answer in the survey. For those who responded with an 'x' we respected that and did not set you up, and did not email you.

For those who upgraded to have a streaming option, if we already had a Vimeo user ID you were added, if no ID yet, Destiny has requested it from you.

For those who pre-ordered the streaming option, Destiny has requested your Vimeo user ID to get you set up.

I just want to mention that Paul has spent hours researching video streaming options and Vimeo remains our best option (for now). Video artists seem to really love Vimeo - there is a a lot of art and beauty there.  

If anyone is having any issues with digital downloads via Scubbly, please post them in this thread.

Paul Adrian wrote:Hey there.
I responded to the survey back in November with my Vimeo name (keypunch). For some reason I'm still getting the "Sorry, we couldn’t find that page" message.

I am logged in to Vimeo when this happens.

Destiny, I seem to recall trying to find this account and couldn't.  But now I go to https://vimeo.com/keypunch and it works!   Please see to it that he gets access.

Paul Adrian, am I to understand that this is your Vimeo profile?

https://vimeo.com/keypunch

Once you confirm, I'll make sure you have access

Destiny - you bet!

Paul Adrian wrote:Destiny - you bet!

Alrighty my good sir, I've added you to the list for the Cob video, and resent you the link, you should have access

Let me know if you run into any more problems.

I simply clicked on the links when I got the email, not thinking about logging in first.  I then realized I needed to login, so I did, and refreshed the pages and it all worked.  But...

then I realized I had not clicked the fourth link (https://vimeo.com/179143766), and now, this video is telling me not found.   I've confirmed I am logged in still, but no luck, it just keeps telling me video not found.  

That had me worried, so I tried the 4th link.  Huh.  It worked for me.

I'm afraid I can't figure out what's going on.

Christopher Baber wrote:I simply clicked on the links when I got the email, not thinking about logging in first.  I then realized I needed to login, so I did, and refreshed the pages and it all worked.  But...

then I realized I had not clicked the fourth link (https://vimeo.com/179143766), and now, this video is telling me not found.   I've confirmed I am logged in still, but no luck, it just keeps telling me video not found.  

Oops! Our bad Christopher - I checked and it looks like we just missed adding you to the list for that 4th video. Sorry about that!

I went in and added you, so that link should work for you now.

Destiny Hagest wrote:I checked and it looks like we just missed adding you to the list for that 4th video. Sorry about that!

I went in and added you, so that link should work for you now.

all working now, thanks!

I don't believe that I have received the email yet.  Are there still people yet to be emailed?

Everybody with streaming was emailed last week.

Uggggg. Now I'm that guy!  Sorry.
I didn't get the email.  What should I do now?

Destiny,

Please email Darrel the links.

Hi Darrell! So I pulled you up in our records, and it looks like you were supposed to get access to the new 4 DVD set via Vimeo streaming, and it says we've sent you your links already, but I resent them just now.

If you still can't find them, let me know and I'll pm you to confirm your email address is still up to date. And don't worry, we've all been there before - but we want you to get what you paid for chief!

paul wheaton wrote:Everybody with streaming was emailed last week.

Now, Paul - I've got the SD download of DVD1 and it works. How do I upgrade to HD?

Grzegorz Janoszka wrote:
Now, Paul - I've got the SD download of DVD1 and it works. How do I upgrade to HD?

The upgrade time has passed.  We tried to work with some folks to do some upgrades last week, but it all turned into a mess.  So we drew a line a few days ago and said that there were no more upgrades.  

I was planning on not doing hd streaming after the kickstarter, but I might give it a try.

Dear Paul,

Thank you for your reply to my message on Kickstarter, which directed me to this thread.

May I re-ask the question having read the post?

So this is my question:



"Hello!

I pledged to your great project for the streaming option but do not seem to had a link to vimeo?

Have I just misunderstood this or have I been missed, or just missed an email?

With thanks,

Simon"

My email account and my memory both seem to think we have had no message asking for a Vimeo account, so am at a loss on how to access the streaming versions!


With thanks,

Simon

Simon Wells wrote:Dear Paul,

Thank you for your reply to my message on Kickstarter, which directed me to this thread.

May I re-ask the question having read the post?

So this is my question:



"Hello!

I pledged to your great project for the streaming option but do not seem to had a link to vimeo?

Have I just misunderstood this or have I been missed, or just missed an email?

With thanks,

Simon"

My email account and my memory both seem to think we have had no message asking for a Vimeo account, so am at a loss on how to access the streaming versions!


With thanks,

Simon

Simon,

This is taking a lot of time.  

I searched for your name.  But you used a different name on the kickstarter.

I searched for your email.  But you used a different email address on kickstarter.

I finally found your stuff.  

You mention that you cannot remember providing your vimeo account - but I found where you filled out your survey with your vimeo account.    I went to your account on vimeo and I can see that I am already following you.

I went to the cob video and I can see that I have already given you permission to view that.  So the same can probably be said for the other three.   Your vimeo account name matches your permies.com account name, so I know I have found the right person.

I found that the email was sent to you.  Did you check your spam folder?

I could send the email to you again, but I would think it would also go to your spam folder if that is what is happening.  

Very sorry to be causing you so many problems, I am amazed at how much information you got on my accounts!

Problem is my gmail account just keeps on telling me I have no email with the words kickstarter, vimeo or rocket in them, even in spam, so while the email you kindly sent with the vimeo link is highly likely to be in my gmail account I have no way of finding it!

So I begain looking through the spam folder email by email, only to find gmail seems to only keep 104 spam(s)

Again your vimeo voodoo skills are amazing but I can only find your brilliant World Domination Gardening vids, nothing on cob!

So, despite your valiant efforts at plugging the huge gape in my IT skills I am still left with no ability to watch your latest work!

Simon - I am pretty sure that we sent the email to the email account you specified on kickstarter - which is not a gmail account.

The email on the Vimeo account is not a gmail one, my fault I have left a very old email address on there, but the Kickstarter email address is the correct one.

So how do we sort this?

Simon Wells wrote:The email on the Vimeo account is not a gmail one, my fault I have left a very old email address on there, but the Kickstarter email address is the correct one.

So how do we sort this?

Please check your non-gmail account for the email with your vimeo links.

I don't know what email address you are using on your vimeo account.  The important thing is that "the Kickstarter email address is the correct one" and THAT is a non-gmail address - and THAT is the email address we sent the email to.

Ahhh this is becoming clear now.

I can not access the non gmail account as it was unilaterally shut down by our internet provider when we moved several years ago. We do have a kickstarter account with our gmail address, I error I must have given you the wrong account with the  outdated email account.

My apologies!

So what do you want me to do?

Give your the correct gmail address and / or the vimeo account that goes with the gmail address?

Simon Wells wrote:
I can not access the non gmail account as it was unilaterally shut down by our internet provider when we moved several years ago. We do have a kickstarter account with our gmail address, I error I must have given you the wrong account with the  outdated email account.

My apologies!

So what do you want me to do?

Okay, I just sent an email to your gmail account with the links.

Hi there,

I got the emails with the links to the 4 vimeo videos.  I am logged into vimeo when I click on the links yet it still give me the 'uh oh vimeo' page.  I am sure I put in my vimeo user ID when setting up the kickstarter, but here it is again (User ID: 7646237).

Any chance you could please update my details?  My email is phillipc(at)adam.com.au

Cheers.

I think I am one of the ones that managed to mess this up. I thought I had set up a vimeo account and linked an address. I really recall doing so, but vimeo disagreed. I have now set up an account.

wlanedc@gmail is the kickstarter email that did receive updates

https://vimeo.com/user55961942 is the now created vimeo account.

Sorry for being a pain

Willaim

I think I am one of the ones that managed to mess this up. I thought I had set up a vimeo account and linked an address. I really recall doing so, but vimeo disagreed.
I did recive an email to go to Vimeo but it has not worked every time I go there, I continue to get "Sorry we could not find that page"  even while logged on

boschma09@gmail is the kickstarter email that did receive updates

https://vimeo.com/user39170156 is the vimeo account #.

Sorry for being a pain

Josh

Phillip James wrote:Hi there,

I got the emails with the links to the 4 vimeo videos.  I am logged into vimeo when I click on the links yet it still give me the 'uh oh vimeo' page.  I am sure I put in my vimeo user ID when setting up the kickstarter, but here it is again (User ID: 7646237).

Any chance you could please update my details?  My email is phillipc(at)adam.com.au

I searched for your name - found nothing.  Searching for your email - ah, there you are.  I see the problem.  When we asked for your vimeo id, you provided something that is more like a display name - so we could not find your account.  

Now that you have you have provided your vimeo ID, I was able to do all the stuff on vimeo so you are all set up!  Give it a try now!

william lane wrote:I think I am one of the ones that managed to mess this up. I thought I had set up a vimeo account and linked an address. I really recall doing so, but vimeo disagreed. I have now set up an account.

wlanedc@gmail is the kickstarter email that did receive updates

https://vimeo.com/user55961942 is the now created vimeo account.

Sorry for being a pain

Willaim

I found your account ...   okay, I think I have you set up at vimeo now.  Give it a try!

Josh Boschma wrote:I think I am one of the ones that managed to mess this up. I thought I had set up a vimeo account and linked an address. I really recall doing so, but vimeo disagreed.
I did recive an email to go to Vimeo but it has not worked every time I go there, I continue to get "Sorry we could not find that page"  even while logged on

boschma09@gmail is the kickstarter email that did receive updates

https://vimeo.com/user39170156 is the vimeo account #.

Searching ... name not found ...   found your email address!  What happened ...   ah - in the "vimeo id" field, you put your email address - which I tried and it didn't work.  Now that you have supplied the id ... i think i have it all set up correctly.  Give it a try!

paul wheaton wrote:

william lane wrote:I think I am one of the ones that managed to mess this up. I thought I had set up a vimeo account and linked an address. I really recall doing so, but vimeo disagreed. I have now set up an account.

wlanedc@gmail is the kickstarter email that did receive updates

https://vimeo.com/user55961942 is the now created vimeo account.

Sorry for being a pain

Willaim

I found your account ...   okay, I think I have you set up at vimeo now.  Give it a try!

ok i still think i am a problem child. I logged in to vimeo and saw no videos approved or credits or other access points. I went to read the mentioned support tabs in the update email update #31 from kick starter. It mentioned an email with links that must be clicked while logged into vimeo. I show update #25, #31, #32 as the last three emails I have. None seems to have links, or I am missing something.

Sorry again,

william

william lane wrote:

paul wheaton wrote:

william lane wrote:I think I am one of the ones that managed to mess this up. I thought I had set up a vimeo account and linked an address. I really recall doing so, but vimeo disagreed. I have now set up an account.

wlanedc@gmail is the kickstarter email that did receive updates

https://vimeo.com/user55961942 is the now created vimeo account.

Sorry for being a pain

Willaim

I found your account ...   okay, I think I have you set up at vimeo now.  Give it a try!

ok i still think i am a problem child. I logged in to vimeo and saw no videos approved or credits or other access points. I went to read the mentioned support tabs in the update email update #31 from kick starter. It mentioned an email with links that must be clicked while logged into vimeo. I show update #25, #31, #32 as the last three emails I have. None seems to have links, or I am missing something.

Sorry again,

william

I sent you an email a little over a week ago.  That email had the links in it for the videos.  If you did not see the email with the links, then please check your spam box.

paul wheaton wrote:

Phillip James wrote:Hi there,

I got the emails with the links to the 4 vimeo videos.  I am logged into vimeo when I click on the links yet it still give me the 'uh oh vimeo' page.  I am sure I put in my vimeo user ID when setting up the kickstarter, but here it is again (User ID: 7646237).

Any chance you could please update my details?  My email is phillipc(at)adam.com.au

I searched for your name - found nothing.  Searching for your email - ah, there you are.  I see the problem.  When we asked for your vimeo id, you provided something that is more like a display name - so we could not find your account.  

Now that you have you have provided your vimeo ID, I was able to do all the stuff on vimeo so you are all set up!  Give it a try now!

Legend!

All working now