We are having a couple of issues with hotmail/outlook and gmail getting our emails and would love your help to see how often this is occurring and how to fix this as best we can.
Hotmail/outlook
It would be great to get one of the following responses:
H1) It would be super helpful to know if you regularly receive through permies emails to a hotmail and/or outlook address. E.G. "H1) Yes, I receive them through fine".
H2) Can you let us know below if NO, you have a hotmail/outlook address as your permies email and you don't receive through emails that you should.
H3) Or NO, you have a hotmail/outlook address as your permies email and you sometimes get through permies emails, you sometimes don't.
Gmail:
It would be great to get one of the following responses:
G1) It would be really helpful to know if you regularly receive through permies emails to a gmail address. If you do - can you let us know below.
G2) Can you let us know below if NO, you have a gmail address as your permies email and you don't receive through emails that you should.
G3) Or NO, you have a gmail address as your permies email and you sometimes get through permies emails, you sometimes don't.
For all instances, can you also check your spam and mark any permies emails that appear there as 'not spam' so we can try to make moves to avoid this happening in the future - please also let us know, in this thread, what email was in your spam folder, so we can see what is triggering the spam filter.
Also, if anyone has recommendations of how we can help Gmail and hotmail/outlook recognise our emails as 'not spam' we'd love to hear! We are discussing this in a different thread HERE if you have any insights.