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! 2019 Better World Book kickstarter support  RSS feed

 
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I gotta say that in the past I have dreaded support stuff ... for reasons.      But this round has been super smooth!  Thanks everybody for being so kind when getting this stuff sorted out!

 
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paul wheaton wrote:

Shawn Klassen-Koop wrote:Hey everyone, we will add you to the list of people whose goodies will need manual support. We'll post here when we get through all of the bulk delivery and start processing manual stuff.

As for shipping address, the time has not yet come. I believe the survey we send in a couple of weeks will ask for your shipping info and then we will ask you to confirm it just before we start the shipping process.



All true.

We ask for addresses later.  

There is a special field in kickstarter where we can write some notes - so we can record stuff there.   But that probably won't be processed at the time that we do all the en masse stuff.  

Jocelyn has some ideas that could smooth things out - but no guarantees.  


I also didn’t upgrade correctly. I added 10.77  ( got a message about adding.77 to get extra goodies)to my previous pledge of 10.00. I am willing to pay extra for postage. I wish I could have pledged more
 
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Hello! I upped my backing amount but only want the $15 level. Just one book for me please.
 
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Howdy!  I received an email stating that my pledge looked weird (it made me laugh.)  My pledge is correct.  I just gave some cash.....not looking for anything in return.  Holler if you need more info.
 
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Greg Froehlich wrote:I also didn’t upgrade correctly. I added 10.77  ( got a message about adding.77 to get extra goodies)to my previous pledge of 10.00. I am willing to pay extra for postage. I wish I could have pledged more



Hi Greg, thanks for posting here.

Were you trying to pledge for the 1 physical copy level? If so, is your shipping address in the US?
 
Shawn Klassen-Koop
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Jason Ison wrote:Hello! I upped my backing amount but only want the $15 level. Just one book for me please.



Cool, thanks Jason for confirming!
 
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Dawna Janda wrote:Howdy!  I received an email stating that my pledge looked weird (it made me laugh.)  My pledge is correct.  I just gave some cash.....not looking for anything in return.  Holler if you need more info.




Hi Dawna, thanks for confirming and for backing with a bit of extra cash! We appreciate it!
 
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Hey Shawn, apparently I'm in the "didn't select a reward" boat, as well.  I pledged at $100.  Please let me know if there's anything else I need to do!
 
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Kurt King wrote:Hey Shawn, apparently I'm in the "didn't select a reward" boat, as well.  I pledged at $100.  Please let me know if there's anything else I need to do!



Hi Kurt, thanks for posting here! Are you going to want any physical copies of the book? If so, is your shipping location in the US?
 
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I did up my pledge anad thought I had reselected the reward level but evidently not. Thank you for noticing that  my pledge is weird I did shift pledge and expectations to !00. level. Thank you.
 
Kurt King
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Shawn Klassen-Koop wrote:

Kurt King wrote:Hey Shawn, apparently I'm in the "didn't select a reward" boat, as well.  I pledged at $100.  Please let me know if there's anything else I need to do!



Hi Kurt, thanks for posting here! Are you going to want any physical copies of the book? If so, is your shipping location in the US?



Yep, I'm in Michigan, zip 48096.  Would like a physical copy, please.  Sorry for the mix-up!
 
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patricia zulkosky wrote:I did up my pledge anad thought I had reselected the reward level but evidently not. Thank you for noticing that  my pledge is weird I did shift pledge and expectations to !00. level. Thank you.



Hi Patricia,

Glad to sort things out.

I imagine that you are interested in physical copies. If so, we'll need you to square up on shipping. This link will allow you to do that:

https://permies.com/pp/15/patricia-zulkosky-kickstarter-fix

Thanks for posting so soon!
 
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Increased my pledge without upping the reward level. Want the higher reward level please! What do I need to do.
 
Shawn Klassen-Koop
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Kurt King wrote:

Shawn Klassen-Koop wrote:

Kurt King wrote:Hey Shawn, apparently I'm in the "didn't select a reward" boat, as well.  I pledged at $100.  Please let me know if there's anything else I need to do!



Hi Kurt, thanks for posting here! Are you going to want any physical copies of the book? If so, is your shipping location in the US?



Yep, I'm in Michigan, zip 48096.  Would like a physical copy, please.  Sorry for the mix-up!



Glad to sort things out. We'll need you to square up on shipping first.

Here's where you can do that:

https://permies.com/pp/15/kurt-king-kickstarter-fix
 
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Mike Hare wrote:Increased my pledge without upping the reward level. Want the higher reward level please! What do I need to do.



Just to confirm, were you trying to increase to the $25 level?

If so, we'll just need you to cover the shipping.

You can do so here:

https://permies.com/pp/5/mike-hare-kickstarter-fix
 
Shawn Klassen-Koop
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Shawn Klassen-Koop wrote:

Kurt King wrote:

Shawn Klassen-Koop wrote:

Kurt King wrote:Hey Shawn, apparently I'm in the "didn't select a reward" boat, as well.  I pledged at $100.  Please let me know if there's anything else I need to do!



Hi Kurt, thanks for posting here! Are you going to want any physical copies of the book? If so, is your shipping location in the US?



Yep, I'm in Michigan, zip 48096.  Would like a physical copy, please.  Sorry for the mix-up!



Glad to sort things out. We'll need you to square up on shipping first.

Here's where you can do that:

https://permies.com/pp/15/kurt-king-kickstarter-fix



Monies received! We have put a note next to your name for the $100 stuff!
 
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Got an email asking what level I pledged at...
Building a Better World in Your Backyard (book)
Level = $10 for Candy/Thanks and E-book version.

Looking forward to the book - interesting stuff.

   H.Andy Johnson
 
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H.Andy Johnson wrote:Got an email asking what level I pledged at...
Building a Better World in Your Backyard (book)
Level = $10 for Candy/Thanks and E-book version.

Looking forward to the book - interesting stuff.

   H.Andy Johnson



Thanks Andy! I'll put a note next to your name!
 
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...
If you are reading this email it is because I did spreadsheet maths that suggested to me that your kickstarter pledge is a bit “weird.”

...
Shawn



Hey Shawn.
My pledge was weird. System show up $15 but I choose $100 and pay on the end $126. ($101+$25 for shipping)
Guys please fix this  on $100 because I don't know why this gone in wrong way. Here is my backer number 492.

 
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Dariusz Piotrowski wrote:


...
If you are reading this email it is because I did spreadsheet maths that suggested to me that your kickstarter pledge is a bit “weird.”

...
Shawn



Hey Shawn.
My pledge was weird. System show up $15 but I choose $100 and pay on the end $126. ($101+$25 for shipping)
Guys please fix this  on $100 because I don't know why this gone in wrong way. Here is my backer number 492.



Hi Dariusz,

International shipping for the $100 level is $75, so we'll need you to pay for the difference in shipping in order to give you the stuff at the $100 level.

This link will allow you to do so:

https://permies.com/pp/49/dariusz-piotrowski-kickstarter-fix
 
Greg Froehlich
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Shawn Klassen-Koop wrote:

Greg Froehlich wrote:I also didn’t upgrade correctly. I added 10.77  ( got a message about adding.77 to get extra goodies)to my previous pledge of 10.00. I am willing to pay extra for postage. I wish I could have pledged more



Hi Greg, thanks for posting here.

Were you trying to pledge for the 1 physical copy level? If so, is your shipping address in the US?


Shawn, where do I send my address?
 
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Greg Froehlich wrote:

Shawn Klassen-Koop wrote:

Greg Froehlich wrote:I also didn’t upgrade correctly. I added 10.77  ( got a message about adding.77 to get extra goodies)to my previous pledge of 10.00. I am willing to pay extra for postage. I wish I could have pledged more



Hi Greg, thanks for posting here.

Were you trying to pledge for the 1 physical copy level? If so, is your shipping address in the US?


Shawn, how much is shipping?



US shipping at this level is $5. since you paid, $20.77, you'd be all set. should i add you to the list of people for a physical copy?
 
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Hi all - I increased my pledge when Paul started the 77-cent-challenge.  I didn't read carefully enough to catch that my pledge needed to end with .77, and I just increased my pledge by $5.00!   I trust that will cover the higher shipping.  Anything else I need to do?
 
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Sonja Hauter wrote:Hi all - I increased my pledge when Paul started the 77-cent-challenge.  I didn't read carefully enough to catch that my pledge needed to end with .77, and I just increased my pledge by $5.00!   I trust that will cover the higher shipping.  Anything else I need to do?



Hi Sonja, are you wanting just the one physical copy?
 
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Greg Froehlich wrote:

Shawn Klassen-Koop wrote:

Greg Froehlich wrote:I also didn’t upgrade correctly. I added 10.77  ( got a message about adding.77 to get extra goodies)to my previous pledge of 10.00. I am willing to pay extra for postage. I wish I could have pledged more



Hi Greg, thanks for posting here.

Were you trying to pledge for the 1 physical copy level? If so, is your shipping address in the US?


Shawn, where do I send my address?



We will send you something later asking for your address. Thanks for checking.
 
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I would like 2 books for my bid.
 
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Rua Lupa wrote:I would like 2 books for my bid.



Thanks for posting here! We'll need you to square up on shipping. Are you in the US?
 
Sonja Hauter
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Hi Shawn,
My apologies for being even more trouble, but I can't figure out how to reply to the actual message.
I would like as many copies as I can to distribute!  What ever works.
Thank you
 
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I'm one of the folks that didn't read directions nor watch Shawn's video and I increased my support amount without changing my reward level. 🤦‍♂️

Sorry for the additional work, but please let me know how to get you the additional postage funds.

Thanks,

Michael Stucky
 
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I received an email from Shawn Klassen-Koop saying my pledge was weird.  I signed up at the 'new' $25 level which is as follows:

Pledge $25 or more
more books
INCLUDES:
2 Physical Books, or 6 eBook Gift Codes, or a mix of each!
+ Everything in CANDY
+ Everything in THANKS
ESTIMATED DELIVERY
Oct 2019
SHIPS TO
Anywhere in the world

(I was previously at the $20 level)

Thanks!
Chris George
 
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Hello,  I didn't increase my rewards level correctly I think.  I'd like to fix this.  Thanks for all the hard work on this project.  Its Awesome!
 
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I didn't see Shawn's video.
But I did get a post saying my pledge was weird.

I boosted from $25 level to $100 (Glory). So I don't know what the problem is.
If there needs to be more for shipping at this level, please let me know.

I've done other Kickstarters before and don't know why this had to be so difficult?

Email me if you have questions or problems. And please set my level right.
Thanks!

WLO
 
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I appear to be in the instructionally challenged group that increased my pledge incorrectly. I initially started at the $60.00 level then raised it to $117.00 and then again to $117.77 (in response to Paul's experimental email). I would like to be included in the goodies at the $100.00 backer level. I am anticipating getting six (6) physical books and the rest ebooks. Please let me know what additional shipping charges I need to cover to bring me to the correct contribution amount and I can deposit it into PayPal or another method if you prefer.

Thank you and Awesome Kickstarter!
 
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Sonja Hauter wrote:Hi Shawn,
My apologies for being even more trouble, but I can't figure out how to reply to the actual message.
I would like as many copies as I can to distribute!  What ever works.
Thank you



If you want 1 physical copy, then you're all good. If you want 2 physical copies, then we'll need an additional $5 for shipping. Which would you like?
 
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Michael Stucky wrote:I'm one of the folks that didn't read directions nor watch Shawn's video and I increased my support amount without changing my reward level. 🤦‍♂️

Sorry for the additional work, but please let me know how to get you the additional postage funds.

Thanks,

Michael Stucky



Hi Michael,

If you click this link it will allow you to send over the additional postage funds:

https://permies.com/pp/10/michael-stucky-kickstarter-fix
 
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Chris George wrote:I received an email from Shawn Klassen-Koop saying my pledge was weird.  I signed up at the 'new' $25 level which is as follows:

Pledge $25 or more
more books
INCLUDES:
2 Physical Books, or 6 eBook Gift Codes, or a mix of each!
+ Everything in CANDY
+ Everything in THANKS
ESTIMATED DELIVERY
Oct 2019
SHIPS TO
Anywhere in the world

(I was previously at the $20 level)

Thanks!
Chris George




Hi Chris,

Thanks for posting here! It looks like when you changed your pledge it did not add shipping. So we're going to need another $5 if you want physical copies. This link will allow you to send it over:

https://permies.com/pp/5/chris-george-kickstarter-fix
 
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I merged your stuff with the following thread. I hope that is okay by you.
 
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You sent me an email that my kick starter pledge looked weird.  I pledged $15 and want the hardcopy book.  Thank you
 
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Colin Skelly wrote:Hello,  I didn't increase my rewards level correctly I think.  I'd like to fix this.  Thanks for all the hard work on this project.  Its Awesome!



Thanks for your encouragement Colin.

If you'd like physical copies, we'll need another $15 from you to square up on shipping. This link will allow you to do that:

https://permies.com/pp/15/colin-skelly-kickstarter-fix
 
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