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! 2019 Better World Book kickstarter support  RSS feed

 
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I upgraded my $30 to $100 and got an email about my "weird" contribution.  The email asked me to post in this thread.  Is there anything else I need to do to get the $100 level rewards?
 
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I will go with one copy for now.  Thank you!
 
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Wm. Osburn wrote:I didn't see Shawn's video.

But i boosted from $25 level to $100 (Glory). So I don't know what the problem is.
I've done other Kickstarters before and don't know why this had to be so difficult?

Email me if you have questions or problems. And please set my level right.
Thanks!

WLO



According to Kickstarter, you boosted from $25 to $100 but did not change your reward selection from "more books" to "GLORY." As a result, you were not asked for the appropriate shipping money that goes along with the $100 reward level. And no matter how much we say otherwise, kickstarter will insist that you pledged at the $25 level and were just really generous and gave an extra $75.

This is the issue that I addressed in the video. Mentioning the video in a whole bunch of the updates was the best that I could do to prevent issues since I (unfortunately) do not have the ability to make kickstarter's interface better.

If you'd still like all the stuff at "GLORY" we can still process it manually and are glad to get you the rewards. In order to do so, and assuming that you want physical copies, we're going to need you to square up on shipping, which is another $15.

This link will allow you to send over the shipping monies:

https://permies.com/pp/15/wm-osburn-kickstarter-fix

If you just want electronic copies, then you don't need to send more monies. Either way, please let me know.
 
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I merged your stuff with the following thread. I hope that is okay by you.
 
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I got a nice email from Shawn KK at 7:45 this AM, saying my requested goodies don't match my pledge amount. You are correct, I upped my backing to the grand sup of $15.77 to get the goodies mentioned in Paul's email, and also to get a printed copy of the book. (I admit I didn't read the directions carefully - hopefully that level still includes an e-copy?).  Anyway, I'm happy to ante up for any postage due to get the tree-killing version, with our without e-book. I believe my email is the same on both Kickstarter and the P-Forums.

Thanks for noticing, notifying, and getting this straightened out!

And congrats on your K-start success.

Best regards
Art in Missoula
 
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Eric Tolbert wrote:I appear to be in the instructionally challenged group that increased my pledge incorrectly. I initially started at the $60.00 level then raised it to $117.00 and then again to $117.77 (in response to Paul's experimental email). I would like to be included in the goodies at the $100.00 backer level. I am anticipating getting six (6) physical books and the rest ebooks. Please let me know what additional shipping charges I need to cover to bring me to the correct contribution amount and I can deposit it into PayPal or another method if you prefer.

Thank you and Awesome Kickstarter!



Hi Eric, thanks for posting out here with your support question!

It looks like you're all square on shipping. I have made a note on your file saying "wants the stuff at the $100 level."
 
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James Freyr wrote:Art Held,
I have merged your topic into this topic. I hope that helps.



YES! Thank you. I was just realizing I'd stuck it in the wrong place. I don't spend much time here....

 
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Tim Bowers-Irons wrote:You sent me an email that my kick starter pledge looked weird.  I pledged $15 and want the hardcopy book.  Thank you



Hi Tim, thanks for responding out here!

Happy to send you a physical copy, but we'll need you to square up on shipping. Are you in the US?
 
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Chris Ray wrote:I upgraded my $30 to $100 and got an email about my "weird" contribution.  The email asked me to post in this thread.  Is there anything else I need to do to get the $100 level rewards?



Hi Chris, thanks for posting here!

It looks like we'll need another $15 from you to square up on shipping costs. You can do so here:

https://permies.com/pp/15/chris-ray-kickstarter-fix
 
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Sonja Hauter wrote:I will go with one copy for now.  Thank you!



Okay, then you're all set!
 
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Shawn Klassen-Koop wrote:

Wm. Osburn wrote:I didn't see Shawn's video.

But i boosted from $25 level to $100 (Glory). So I don't know what the problem is.
I've done other Kickstarters before and don't know why this had to be so difficult?

Email me if you have questions or problems. And please set my level right.
Thanks!

WLO



According to Kickstarter, you boosted from $25 to $100 but did not change your reward selection from "more books" to "GLORY." As a result, you were not asked for the appropriate shipping money that goes along with the $100 reward level. And no matter how much we say otherwise, kickstarter will insist that you pledged at the $25 level and were just really generous and gave an extra $75.

This is the issue that I addressed in the video. Mentioning the video in a whole bunch of the updates was the best that I could do to prevent issues since I (unfortunately) do not have the ability to make kickstarter's interface better.

If you'd still like all the stuff at "GLORY" we can still process it manually and are glad to get you the rewards. In order to do so, and assuming that you want physical copies, we're going to need you to square up on shipping, which is another $15.

This link will allow you to send over the shipping monies:

https://permies.com/pp/15/wm-osburn-kickstarter-fix

If you just want electronic copies, then you don't need to send more monies. Either way, please let me know.




Monies received.   Kickstarter note field updated.
 
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Art Held wrote:I got a nice email from Shawn KK at 7:45 this AM, saying my requested goodies don't match my pledge amount. You are correct, I upped my backing to the grand sup of $15.77 to get the goodies mentioned in Paul's email, and also to get a printed copy of the book. (I admit I didn't read the directions carefully - hopefully that level still includes an e-copy?).  Anyway, I'm happy to ante up for any postage due to get the tree-killing version, with our without e-book. I believe my email is the same on both Kickstarter and the P-Forums.

Thanks for noticing, notifying, and getting this straightened out!

And congrats on your K-start success.

Best regards
Art in Missoula



Hi Art, thanks for posting here!

The $15 level gives you 1 physical copy.

The $25 level gives you one of:
- 2 physical copies
- 1 physical copy and 3 ebook gift codes
- 6 ebook gift codes

Which would you prefer? Once you let me know I'll let you know how much extra we need to cover shipping.
 
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Shawn Klassen-Koop wrote:

Chris George wrote:I received an email from Shawn Klassen-Koop saying my pledge was weird.  I signed up at the 'new' $25 level which is as follows:

Pledge $25 or more
more books
INCLUDES:
2 Physical Books, or 6 eBook Gift Codes, or a mix of each!
+ Everything in CANDY
+ Everything in THANKS
ESTIMATED DELIVERY
Oct 2019
SHIPS TO
Anywhere in the world

(I was previously at the $20 level)

Thanks!
Chris George




Hi Chris,

Thanks for posting here! It looks like when you changed your pledge it did not add shipping. So we're going to need another $5 if you want physical copies. This link will allow you to send it over:

https://permies.com/pp/5/chris-george-kickstarter-fix



funds received.  kickstarter note updated.
 
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Shawn Klassen-Koop wrote:

Mike Hare wrote:Increased my pledge without upping the reward level. Want the higher reward level please! What do I need to do.



Just to confirm, were you trying to increase to the $25 level?

If so, we'll just need you to cover the shipping.

You can do so here:

https://permies.com/pp/5/mike-hare-kickstarter-fix



funds received.  note updated.
 
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Hi Shawn,

So, per your instructions I paid an additional $5 through Paypal today (5.14) for the additional shipping.  So I've paid $30 total now, see below my VISA credit card charge from May 10th.

May 10, 2019
KICKSTARTER.COM
Shopping $25.00 See details about this transaction

Thanks again!!  I assume I will be asked at a later date how many physical books and how many e-books I want.

Chris George
 
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Darn, I'm in the same "weird pledge" section! Sorry to cause more work for y'all. I would love a physical book but if the shipping is more than $20 to Canada I'll just take e-books. Thanks!
 
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Chris George wrote:Hi Shawn,

So, per your instructions I paid an additional $5 through Paypal today (5.14) for the additional shipping.  So I've paid $30 total now, see below my VISA credit card charge from May 10th.

May 10, 2019
KICKSTARTER.COM
Shopping $25.00 See details about this transaction

Thanks again!!  I assume I will be asked at a later date how many physical books and how many e-books I want.

Chris George



All good, thanks Chris! We'll send you something at a later date to sort out the details.
 
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Rosemary Hansen wrote:Darn, I'm in the same "weird pledge" section! Sorry to cause more work for y'all. I would love a physical book but if the shipping is more than $20 to Canada I'll just take e-books. Thanks!



Canadian shipping for one book is $15. Do you want a physical copy? If so, here is the link to square up on shipping:

https://permies.com/pp/15/rosemary-handsen-kickstarter-fix
 
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Yep, $15 shipping is great! I paid up. Thanks, Shawn.
 
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Shawn Klassen-Koop wrote:

Michael Stucky wrote:I'm one of the folks that didn't read directions nor watch Shawn's video and I increased my support amount without changing my reward level. 🤦‍♂️

Sorry for the additional work, but please let me know how to get you the additional postage funds.

Thanks,

Michael Stucky



Hi Michael,

If you click this link it will allow you to send over the additional postage funds:

https://permies.com/pp/10/michael-stucky-kickstarter-fix



Funds received.  Note updated.
 
paul wheaton
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Shawn Klassen-Koop wrote:

Rosemary Hansen wrote:Darn, I'm in the same "weird pledge" section! Sorry to cause more work for y'all. I would love a physical book but if the shipping is more than $20 to Canada I'll just take e-books. Thanks!



Canadian shipping for one book is $15. Do you want a physical copy? If so, here is the link to square up on shipping:

https://permies.com/pp/15/rosemary-handsen-kickstarter-fix



Funds received.  Note updated.
 
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Shawn Klassen-Koop wrote:

Matt Gross wrote:Hello all long time reader but first time poster and of course it’s because of my own mistake. I originally backed the kickstarter at the 25 dollar level but upped my pledge to 100, before I realized the mistake I had made the kickstarter was over. I appreciate all the work the the permies team does and am hoping they can save me yet again with this mistake.

Thanks everyone for all the support and help from this site.



Hi Matt, we'll get you all sorted out.

Are you wanting any physical books or just ebooks?



Hi Shawn I was hope to do an even mix of the two since I have recipients who prefer both methods of reading
 
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got the email about "weird" pledge. looking around one place says $100 another says $95.so i'm after the $100 and the loot lol. would should i do?
 
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Matt Gross wrote:

Shawn Klassen-Koop wrote:

Matt Gross wrote:Hello all long time reader but first time poster and of course it’s because of my own mistake. I originally backed the kickstarter at the 25 dollar level but upped my pledge to 100, before I realized the mistake I had made the kickstarter was over. I appreciate all the work the the permies team does and am hoping they can save me yet again with this mistake.

Thanks everyone for all the support and help from this site.



Hi Matt, we'll get you all sorted out.

Are you wanting any physical books or just ebooks?



Hi Shawn I was hope to do an even mix of the two since I have recipients who prefer both methods of reading



We can do that. All we need for now is for you to square up on shipping:

https://permies.com/pp/15/matt-gross-kickstarter-fix
 
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robert frazier wrote:got the email about "weird" pledge. looking around one place says $100 another says $95.so i'm after the $100 and the loot lol. would should i do?



Hi Robert,

Thanks for coming to post in this thread! It looks like I need another $15 from you to cover shipping in order to get you all the loot. You can send us the additional monies here:

https://permies.com/pp/15/robert-frazier-kickstarter-fix
 
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Shawn Klassen-Koop wrote:

robert frazier wrote:got the email about "weird" pledge. looking around one place says $100 another says $95.so i'm after the $100 and the loot lol. would should i do?



Hi Robert,

Thanks for coming to post in this thread! It looks like I need another $15 from you to cover shipping in order to get you all the loot. You can send us the additional monies here:

https://permies.com/pp/15/robert-frazier-kickstarter-fix



Funds received.  Note updated.

 
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I got a 'weird' email, too.  I guess I upped my original $10 pledge to $15, which added the physical book.  But the $15 doesn't cover shipping?  Or.... ??? I'm confused... just throw in another e-treat for the extra $5... we'll call it even :)   (Don't think there's any shipping involved.. ?)   Or... keep the $15, and provide the $10 stuff... I'll consider it a donation to my favorite 'charity' : )
 
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Re: "Weird Email"

Hi guys.  Got your email.

Re: "Maybe you were just thinking of giving us money and getting nothing in return"

That's correct.  We have two pledgers under our roof but don't need two sets of rewards.  

Thanks!

Please private message me if you require additional info.
 
Chris Ray
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Shawn Klassen-Koop wrote:

Chris Ray wrote:I upgraded my $30 to $100 and got an email about my "weird" contribution.  The email asked me to post in this thread.  Is there anything else I need to do to get the $100 level rewards?



Hi Chris, thanks for posting here!

It looks like we'll need another $15 from you to square up on shipping costs. You can do so here:

https://permies.com/pp/15/chris-ray-kickstarter-fix



Hi Shawn,

I paid the extra $15.

Thanks,

Chris
 
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Backer number 599

Paid 15$ for the reward level physical book made of paper and stuff!

Seems like Kickstarter is saying that I have not selectd a reward, I don't know how ot fix that.
 
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Chris Ray wrote:

Shawn Klassen-Koop wrote:

Chris Ray wrote:I upgraded my $30 to $100 and got an email about my "weird" contribution.  The email asked me to post in this thread.  Is there anything else I need to do to get the $100 level rewards?



Hi Chris, thanks for posting here!

It looks like we'll need another $15 from you to square up on shipping costs. You can do so here:

https://permies.com/pp/15/chris-ray-kickstarter-fix



Hi Shawn,

I paid the extra $15.

Thanks,

Chris



Got the coin.  Note updated.
 
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Please add me to the list of folks who mucked up their pledge increase. I definitely want to back at the $100 level and receive the insane amount of stretch goal goodies, and would like at least one physical copy of the book, so my amount should reflect whatever necessary shipping costs. Thanks!
 
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I pledged $60. The email used is ren_h_99@yahoo.com. I’m good with paying up to the next level if necessary. Let me know next steps to remove any roadblocks.
 
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Jocelyn Campbell wrote:
Included as a backer reward, from the gapper fee stretch goal that was unlocked, those who put in $100 or more could:

  • Attend the PEP1 event--please post your interest here:  https://permies.com/wiki/98047/PEP-Certification-workshop-gathering-event
  • Join the bootcamp--please post your interest here:  https://permies.com/wiki/bootcamp
  • Join us on one of our tour dates--please post your interest here:  https://permies.com/wiki/62394/permaculture-projects/wheaton-labs-tour#905826


  • Just a reminder that, unfortunately, we are unable to accommodate drop-ins or visitors on dates that are not tour dates or not part of the bootcamp or PEP1 event (there is just one spot left for the PEP1 event that starts on Monday with a tour this Sunday). We just don't have the staff and might be out in the back-forty running a chainsaw without cell reception. Or, more likely helping a bunch of students or boots learn how to operate chainsaws safely in the back forty. Or embroiled in complicated rewards spreadsheets, event registrations, and other data tracking until 2 a.m. in the morning.

    Please also ask questions in this thread, the PEP1 thread, the tour thread, or the Better World Book Kickstarter ticket stuff thread instead of purple mooseages, e-mails, or phone calls. If we can do that, I might get more than four hours of sleep tonight...er, maybe tomorrow night....

     
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    I, too, increased my pledge to $100 but the site says otherwise.  I received an email that my pledge looked weird.  Please let me know what I need to do to fix it.

    Bret
     
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    I pledged $120 and planned to get all ebooks.
    But on second thought, may I have 1 paper copy please? Thanks
    Rudy V in Canada
     
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    Hi, I am happy to receive just ebooks. Thank you. My permies email address is different from Kickstarter though.
     
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    Shawn Klassen-Koop wrote:

    Colin Skelly wrote:Hello,  I didn't increase my rewards level correctly I think.  I'd like to fix this.  Thanks for all the hard work on this project.  Its Awesome!



    Thanks for your encouragement Colin.

    If you'd like physical copies, we'll need another $15 from you to square up on shipping. This link will allow you to do that:

    https://permies.com/pp/15/colin-skelly-kickstarter-fix



    Funds received.   Note updated.
     
    Art Held
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    Shawn Klassen-Koop wrote:

    Art Held wrote:I got a nice email from Shawn KK at 7:45 this AM, saying my requested goodies don't match my pledge amount. You are correct, I upped my backing to the grand sup of $15.77 to get the goodies mentioned in Paul's email, and also to get a printed copy of the book. (I admit I didn't read the directions carefully - hopefully that level still includes an e-copy?).  Anyway, I'm happy to ante up for any postage due to get the tree-killing version, with our without e-book. I believe my email is the same on both Kickstarter and the P-Forums.

    Thanks for noticing, notifying, and getting this straightened out!

    And congrats on your K-start success.

    Best regards
    Art in Missoula



    Hi Art, thanks for posting here!

    The $15 level gives you 1 physical copy.

    The $25 level gives you one of:
    - 2 physical copies
    - 1 physical copy and 3 ebook gift codes
    - 6 ebook gift codes

    Which would you prefer? Once you let me know I'll let you know how much extra we need to cover shipping.



    Thanks for your reply:
    What does the shipping cost on one physical copy ($15) vs two physical copies ($25)?
     
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