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2018 rocket oven kickstarter support  RSS feed

 
master steward
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Not sure how the distribution side of this fund raiser works. Not sure if you have my address so including it here. 



Please respond to the kickstarter "survey" that was sent to you.  That's the way that your order will be processed en masse.   I just looked at the records and they show that you have not yet answered the survey.

 
paul wheaton
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I selected Virgin Islands without really thinking. I would actually like the physical DVD's. Can that be done? Thanks!!



I added a note to your account for processing after everything else is wrapped up.   When I have physical DVDs, I will contact you for an address and arrange for you to pay shipping costs.

 
paul wheaton
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I just now gave all of the kickstarter supporters access to the justin rhodes video tour of basecamp.  Everything smooth?
 
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I tested.  It works.
 
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paul wheaton wrote:I just now gave all of the kickstarter supporters access to the justin rhodes video tour of basecamp.  Everything smooth?


I watched it, worked fine,  commented on the thread,  nice selection for the first candy, thanks Paul
 
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Works great! Thank you Paul and team! You folks are awesome!
 
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Hello! I am also not seeing anything under the “my stuff” tab. My email for this and Kickstarter are the same. I’m not sure if I’m just lookin in the wrong place or what’s going on

Thanks!!
 
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Crap I just realized my KS email is different from my email here

Should I change this one and report back to you Paul?
 
paul wheaton
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David Sirovica wrote:Hello! I am also not seeing anything under the “my stuff” tab. My email for this and Kickstarter are the same. I’m not sure if I’m just lookin in the wrong place or what’s going on



It took me some digging, but I think that a boo boo was made on my end and about a hundred people did't get added to the list.  So I added those hundred people - and you were one of those.   Everything right as rain now?

 
paul wheaton
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Kyrt Ryder wrote:Crap I just realized my KS email is different from my email here

Should I change this one and report back to you Paul?



If you change it, that should work.   Another option is to add a secondary email, which is an option in the email that was sent to you.
 
David Sirovica
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paul wheaton wrote:

David Sirovica wrote:Hello! I am also not seeing anything under the “my stuff” tab. My email for this and Kickstarter are the same. I’m not sure if I’m just lookin in the wrong place or what’s going on



It took me some digging, but I think that a boo boo was made on my end and about a hundred people did't get added to the list.  So I added those hundred people - and you were one of those.   Everything right as rain now?



Looks good now thank you!!
 
David Sirovica
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Well maybe not, are we supposed to have access to the 45 min video? I’m still seeing a PayPal fee to view that one. I am only able to see the 22 min video posted!
 
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Where can I see all the rewards I should receive for supporting the kickstarter?
I originally pledged $25, but raised it to $60 on final day.
When I look at "my rewards", I see one item, a Justin Rhodes video.
It would be nice to communicate in normal terms, I have no idea what "candy", "PIE", "gir bot", or any of the other terms mean.
 
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"If you did not get that email, please check your spam box."

Didn't get the e-mail (five hours after your "candy river begins" e-mail). It's not in my spam box.
 
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I solved the 'paying for the video issue' by creating an account and logging in.  Once I logged in on the Just Rhodes page, I can now watch the 45 min video.  I also now wee a 'my stuff' button at the very top.  For now, it only contains the link to the JR video.
 
Timothy Ettridge
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Okay...it just now came.
 
Timothy Ettridge
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"I selected something that is new - just to make sure it is working correctly.   You will be able to tell what it is, by the email you were sent telling you about it,"

I still don't know what it is yet. Is it just this forum?
 
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Hi Paul.  I just tried to access the Justin Rhodes extended video but no luck. I did have an email issue with my Kickstarter account but they were able to fix it for me (hooray support team!) I'm wondering if I somehow fell through the perverbial crack, as it were.
 
paul wheaton
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David Sirovica wrote:Well maybe not, are we supposed to have access to the 45 min video? I’m still seeing a PayPal fee to view that one. I am only able to see the 22 min video posted!



I see it in your "my stuff".

When you are logged in, you should see the 45 minute video right where the paypal stuff is now.

 
paul wheaton
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Lane Douglas wrote:Where can I see all the rewards I should receive for supporting the kickstarter?
I originally pledged $25, but raised it to $60 on final day.
When I look at "my rewards", I see one item, a Justin Rhodes video.
It would be nice to communicate in normal terms, I have no idea what "candy", "PIE", "gir bot", or any of the other terms mean.



Lane,

Kickstarter has not yet released the final list to me of who supported the kickstarter.  So I am giving you early access to one of the items at the "THANKS" level. 

One item so far.  So it seems that this is working. 

If you read this thread you will find out what the formal time line looks like and why.
 
paul wheaton
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Timothy Ettridge wrote:Okay...it just now came.



I think we just learned it takes a few hours for all the emails to get to everybody.

 
paul wheaton
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Timothy Ettridge wrote:"I selected something that is new - just to make sure it is working correctly.   You will be able to tell what it is, by the email you were sent telling you about it,"

I still don't know what it is yet. Is it just this forum?



Did it not say in the email you were sent?

What did the email say?

 
paul wheaton
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Gary Huntress wrote:Hi Paul.  I just tried to access the Justin Rhodes extended video but no luck. I did have an email issue with my Kickstarter account but they were able to fix it for me (hooray support team!) I'm wondering if I somehow fell through the perverbial crack, as it were.



Did you get the email about the new first item?  Is it possible that it went to a different email address?
 
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paul wheaton wrote:
Did it not say in the email you were sent?

What did the email say?



It looks like, after all, that I've yet to receive the second e-mail referred to in your "The Candy River Begins" e-mail. Moments after joining this forum to ask about this, I got a "[Permies] Message posted: 2018 rocket oven kickstarter support" e-mail. In my late-at-night, two minutes from bed fog, I mistakenly assumed that was THE e-mail.

So what's the title of the e-mail I'm looking for, so I'll know it for sure?

In the mean time, however, having now read this entire thread, I see that the Justin Rhodes Full Tour is that candy. Dang. I'd just bought that maybe two weeks ago. But I'm happy you get the extra $3. That's why, after gathering I should look in "my stuff" from my perusal of this forum last night, when I saw it there, it seemed natural, not new.

So, though I now know the answer to my question, the issue of why I'm not getting the e-mail I should still remains.
 
paul wheaton
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Timothy Ettridge wrote:In the mean time, however, having now read this entire thread, I see that the Justin Rhodes Full Tour is that candy. Dang. I'd just bought that maybe two weeks ago. 



Mystery solved!

Gir bot sends emails to only those people that don't already have it.

 
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So hmm, I did the KS survey link before to claim the reward, and today I got Project Update #19 email. But when I look at the 'my stuff' I get: You don't have purchased any premium threads
Did I forget a step somewhere? :/

[Edit] I got another email about Justin Rhodes 45 minute video tour and this I could access so that works! :)
 
paul wheaton
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Innocent Coppieters wrote:
[Edit] I got another email about Justin Rhodes 45 minute video tour and this I could access so that works! :)



So it sounds like it is working?

 
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If that is the realeased part of the candy reward the last mail mentioned, then yes.
It asked me for an alternate email address too, so I guess maybe it did not appear automagically because I use a different email here than when registering on kickstarter.
 
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This is my first Kickstarter interaction, and am struggling to find my rewards. I have been getting the Kickstarter updates, and donated at the $15 level, but when I log in to your site, i do not see anything in the "My Stuff" folder.

Any help would be appreciated!!
Thomas Sortino
 
paul wheaton
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Thomas Sortino wrote:This is my first Kickstarter interaction, and am struggling to find my rewards. I have been getting the Kickstarter updates, and donated at the $15 level, but when I log in to your site, i do not see anything in the "My Stuff" folder.



I see stuff in your "my stuff" folder. 

Are you sure you are looking in the "my stuff" link at the top of this page?



 
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paul wheaton wrote:

Thomas Sortino wrote:This is my first Kickstarter interaction, and am struggling to find my rewards. I have been getting the Kickstarter updates, and donated at the $15 level, but when I log in to your site, i do not see anything in the "My Stuff" folder.



I see stuff in your "my stuff" folder. 

Are you sure you are looking in the "my stuff" link at the top of this page?





I do see the Justin Rhodes video, is that all i should be seeing right now?
 
paul wheaton
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Thomas Sortino wrote:I do see the Justin Rhodes video, is that all i should be seeing right now?



Yup!

So I think this one is "solved" - yes?  Everything is right as rain?
 
paul wheaton
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More stuff is going out today.  But a lot of stuff waits until we have the final list from kickstarter, and actual payment from kickstarter which should be sometime around august 9 to 16.
 
 
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Gary Grata wrote:
I'm guessing that I just raised my pledge amount assuming that'd take me to that pledge level.... obviously didn't.



Same thing here. I've sent a complaint to Kickstarter along with suggestions for some simple changes that would resolve the issue.
 
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"Did you get the email about the new first item?  Is it possible that it went to a different email address?"

I think it probably went to my old email address.  I did receive the 'Project #19 update" from Kickstarter, though.
 
paul wheaton
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Gary Huntress wrote:I think it probably went to my old email address.  I did receive the 'Project #19 update" from Kickstarter, though.



It took me a fair bit of sleuthing ....   it looks like you recently changed your kickstarter email address, is that correct?  Probably within the last couple of days -yes?


 
paul wheaton
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from the PM system at kickstarter:

I don’t know if I am not doing something right or what but I can’t access this information and I also cant figure out how to message on the forum either. The only thing I saw under my stuff was the how to feed and clean your rocket mass heater from 2015.
Thank you for any help you can provide.



I just looked into your "my stuff" page and I see both of the items that have been provided so far. 

Maybe you can take a screen shot of what you see and post it here?

 
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paul wheaton wrote:
It took me a fair bit of sleuthing ....   it looks like you recently changed your kickstarter email address, is that correct?  Probably within the last couple of days -yes?



That's exactly right, Paul.  Sorry for all the trouble ...
 
paul wheaton
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Gary Huntress wrote:

paul wheaton wrote:
It took me a fair bit of sleuthing ....   it looks like you recently changed your kickstarter email address, is that correct?  Probably within the last couple of days -yes?



That's exactly right, Paul.  Sorry for all the trouble ...



The invitation was sent to your old email address.

Please folow this link:  https://permies.com/forums/user/showSecondaryEmails

and put your old email address in there and then check "my stuff."

 
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You da man, man!  Thanks so much for your expertise in assisting the technologically inept (meaning ME)!
 
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